报告：汽车租赁调查-BCD Travel

CAR RENTAL BY BCD TRAVEL RESEARCH & INTELLIGENCE About the survey This survey explores the theme of car rental in businesstravel and looks at traveler behavior andsatisfaction,as wellas recent trends in the car rental space. Respondent profileTraveler behaviorCar rental policy and trends The results are based on an online survey of919 businesstravelersin North America and Europe, Middle East, Africa,who rented a car at least once in the past 12 months. Thesurvey was conducted from Dec. 13-20, 2023. Respondent profile Traveler behavior Length of car rentalAreas and number of locations visitedPurpose and types of tripsRenting a car with colleaguesPreferred pickup locationReasons for renting a carRenting electric cars Most travelers rent a car for two to six days. Trip types Trip purpose Compared to international trips, renting acar for domestic travel is more common. Most travelers rent a car to visit their companyoffice, meet with clients or provide an onsiteservice to customers. Renting a car with colleagues Reasons for renting a car Half of travelers may share rental cars with colleagues on business trips. Two thirds use car rental because ofconvenience. Preferred pickup location Nine in 10 pick up a rented car at the airport. Vehicle class Intermediate/standard cars are most popular amongbusiness travelers: Two thirds rent cars in this class.One fifth select compact vehicles. Renting electric cars Around two in 10 business travelers rent electric vehicles fromtime to time, and only 1% always select electric cars. Electric cars Reasons forrenting Reasons fornot renting Travelers who rent electric vehicles areinfluenced bysustainabilityconsiderations, their desire to try something new or wideavailability at the car rental supplier. Complex logistics, short range and low availability are amongthe reasons for not renting electric cars. Car rental policy and trends Booking car rentalDecision-making when renting a carPaying for car rentalCar rental services used by travelersCar rental policiesTraveler satisfactionCar rental policy and supplier issuesCar rental trendsRisky situationsRentinga car abroad Booking car rental Around nine in 10 travelers book car rentalvia a companyonline bookingtool. Car rental decision-making factors In addition to company policy, convenience of pick-uplocation, price and loyalty programs influence traveler carrental decisions. Typically, travelers use a corporate credit card to payfor car rental: Eight in 10 say so. Car rental services used by travelers When renting a car on business trips, half of travelers make use of additional services offered by suppliers. Impact of environmentalconsiderations on car rentalselection Sustainability rarely impacts travelers’ car rentalchoices: Fewer than one in 10 are guidedbyenvironmental considerations. Car rental policiesEmployers’ car rental policies include a variety of measures that focus on cost savings and sustainability. Refueling cars before returning them and sharingvehicles with colleagues are mentioned the most. Travelersatisfaction Around eight in 10 travelers are “extremely” or “somewhat” satisfied with their employer’s car rental policy and available suppliers.Around one in 10 aren’t happy. Travel policy issuesTwothirdsdon’t have issues with the car rental policy. Car rental supplier issues Travelers have more complaints related tosuppliers. Thebiggestcomplaintislow fleet availability, mentioned bythree in 10. Low class of cars permitted is mentioned by one in six. Car rental trends Availability Price Four in 10 noticed no change in carrental supply, while a third saidavailability was lower than usual. 42% of travelers reportincreased car rental pricesin 2023. Risky situations experienced when driving a rental car The majority ofcar rentals are incident-free, but four in 10 travelers have experienced risky situations when renting a car on abusiness trip. The most frequently reported risks vary from driving while tired, after a long-haul flight, or in unfamiliarcircumstances, to having car issues that require assistance. Preparing to rent a car abroad When renting a car abroad, six in 10 travelers check if an international driver permit is required. Few try to find out moreaboutroad safety, payment methods at gas stations, or emergencynumbers. Natalia Tretyakevich Senior Manager, Research & IntelligenceSpainnatalia.tretyakevich@bcdtravel.eu We have carefully researched and checked the information contained. However, we do not accept anyliability for any damage or lossas a result ofthe use of the information contained in this article.