旅行者调查：旅行政策-BCD Travel

TRAVEL POLICY BY BCD TRAVEL RESEARCH & INTELLIGENCE May 2024 ABOUT THE SURVEY TABLE OF CONTENTS Goal:This survey explores corporate travel policiesand looks at the changes happening to policies andtravelersatisfaction with current regulations. IntroductionEnforcing travel policySatisfaction with travel policyCommunication Methodology:The results are based on an onlinesurvey of 1,201 business travelers worldwide. Thesurvey was conducted from April 10-19, 2024. Respondent profile Introduction Travel policy availability and overviewUsing travel policy when planning a tripLast policy checkWhere to find the policyTravel policy and employmentImpact of policy on willingness to staywith the company Travel policy 96% of travelers report having a published travel policy in their company. The policy is cost-focused,according to half of respondents. Using travel policy whenplanning a trip When planning business travel, nine in 10 consult travelpolicy, a quarter doing so frequently. Last policy check Eight in 10 consulted their company’s travel policy in thepast 12 months. Where to find the policy 95% of traveling employees know where to findthe travel policy, when needed. Travel policy and employment While 8% cite travel policy influencing their decision to join their company, for most this factor wasn’t decisive. Impact of policy onwillingness to stay withthe company A quarter acknowledge the influence of travel policy ontheir willingness to stay with the company. Enforcing travel policy andout-of-policy behavior Enforcing policyOut-of-policy deviationsReasons for out-of-policy behaviorConsequences of out-of-policy behavior Enforcing policy Pre-trip approvals, encouraging in-policy choices when booking andexpense audits are among the top three ways to enforce travel policy. Out-of-policy deviations Two-thirds of business travelers do not comply withtheir travel policy from time to time. Reasons for out-of-policy behavior Travelers tend to deviate from the travel rules due to requirements of clientmeetings or conferences and events. Consequences of out-of-policybehavior Traveling employees may need additional approvals for non-compliantbookings. Also, reimbursement of out-of-policy expenses may be challenging. Satisfaction with travel policy Satisfaction with travel policyIssues with travel policyCost-control measuresAirline ancillariesFrequency of traveling business classHotel ancillariesTravel policy changesTraveler profiles to be addressed Satisfaction with policy Half of travelers are satisfied with their travel policy. Issues with travel policy Over one in five say their policy isn’t responsive to traveler needs or is toorestrictive. A third don’t have issues with their company’s travel policy. Cost-control measures Three in five are encouraged to book through an online booking tool,which helps control travel costs. Airline ancillaries Class upgrades and lounge access are rarely allowed by travel policies,yet most sought after by travelers. Frequency of travelingbusiness class Less than half travel business class, and 9% do so often. Hotel ancillaries Two-thirds would like their policy to allow hotel room upgrades. Almost halfare interested in early check-in and late check-outs. Policy changes wanted by travelers Over three in 10 look for more flexibility when booking transportationand accommodation. Traveler profiles to be addressed Two in five prefer an equal travel policy for all travelers, while a third areinterested in special rules for road warriors. Travel policy communication Frequency of policy communicationCommunication channelsSatisfaction with support Frequency of policycommunication Over nine in 10 receive communication around travelpolicy, but with varying frequency. Communication channels Most communication is received through emails and the company’sintranet. Satisfaction with supportaround policy Over half are satisfied with the policy-related supportprovided by their travel team. Natalia Tretyakevich Senior Manager, Research & IntelligenceSpainnatalia.tretyakevich@bcdtravel.eu We have carefully researched and checked the information contained. However, we do not accept anyliability for any damage or loss as a result of the use of the information contained in this report.