BCD Travel为制药公司转型HCP和团体旅行

INNOVATIVE SOLUTION TRANSFORMSHCP AND GROUP TRAVEL FORMAJOR HEALTHCARE COMPANYBCD Travel uses API to export traveler data from another TMC into its own profile system with BCD for HCP and grouptravel and a different TMC fortransient travel. They needed a Once attendees register for ameeting in Cvent, they moveinto Concur. Upon submitting weeks, BCD implemented thetwo configurations for group their booking, the transienttraveler data from the otherTMC is added to BCD’s system.BCD also created an accessportal allowing meetingplanners to book HCP travel inbookings through the Cventintegration into Concur andHCP bookings through onlineaccess for third-party meetingplanners. This is the firstcustomer using an API withanother TMC to extract travelerdata into BCD’s profile system.The customer at a glancePresence: 275 subsidiaries and operations in more than 60 countries solution to use Concur for boththeir group bookings with BCDand transient bookings with theother TMC, without having tomanage multiple profiles. Theyalso needed online access forthird-party meeting planners tobook on behalf of HCPs.Concur.Industry:Pharma and healthcare productsNumber of employees:+150,000 worldwide A multinational healthcare and pharmaceuticalcompany works with two TMCs: BCD for HCP andgroup bookings, and another TMC for transienttravel. The customer uses Concur as their preferredonline booking tool (OBT). The customer approached BCD with two distinct challenges. They needed:1.A solution for their employees to use Concur for both their group bookings with BCD and transient bookingswith the other TMC where the OBT resides and use their transient traveler profile to avoid the management ofmultiple profiles, sign ins or online tools. Approach BCD consulted the other TMC to determine BCD user rights and settings in Concur, and then got to work. To solve the first challenge, BCD created a connection between Cvent and Concur. Once attendees register for ameeting in Cvent, they are redirected to Concur. Here’s how it works:Traveler profiles are pulled from the other TMC’s Concur site into BCD’s profile system via Concur’s API. This in Cvent, they’re redirected to Concur as a non-profiled guest to book air, car or hotel. Upon submitting theirbooking, the reservation is sent to BCD where the traveler’s profile data is added (such as frequent flyer numbers, cellphone, email, preferred seating and TSA PreCheck) and the reservation is completed and ticketedby BCD. Finally, the traveler receives an itinerary from BCD with all their preferences included. HCP travel using a guest booking in Concur. Results BCD’s Enterprise Development, Online Client Technology, Operations and Program Management teams fulfilledthe client’s requests. Within eight weeks, BCD successfully implemented the two configurations for groupbookings through the Cvent integration into Concur and HCP bookings through online access for third-partymeeting planning agencies. This is the first customer using an API to export traveler data from another TMC intoBCD’s profile system. 24/7 bookingIncreased onlineReduced burdenFewer transactionImproved traveler Thanks to our vast, global experience in healthcare andmeetings and events, we understand the importance ofa positive experience for employees and HCPs travelingfor events. Our innovative solution and planning expertisego beyond fulfillment to further enhance our customer’s customer had a very challenging ask, but the expertswere able to tackle the problem and find a solution. I’mthrilled to work with such smart people every day to meet and exceed our customers’ expectations.Jenna BakerVice President, Account management at BCD Meetings & Events