安哥拉消费者保护法律和政策自愿同行评审

Angola Voluntary Peer Review of ConsumerProtection Law and Policy Policy review Angola Voluntary Peer Review of ConsumerProtection Law and Policy Requests to reproduce excerpts or to photocopy should be addressed to the CopyrightClearance Center at copyright.com. All other queries on rights and licences, including subsidiary rights, should be addressed to: United Nations Publications405 East 42nd Street, S-11FW001New York, New York 10017United States of AmericaEmail: publications@un.orgWebsite: https://shop.un.org/ The findings, interpretations and conclusions expressed herein are those of the authors anddo not necessarily reflect the views of the United Nations or its officials or Member States. The designations employed and the presentation of material on any map in this work do not implythe expression of any opinion whatsoever on the part of the United Nations concerning the legalstatus of any country, territory, city or area or of its authorities, or concerning the delimitation ofits frontiers or boundaries. Mention of any firm or licensed process does not imply the endorsement of the United Nations. This publication has not been formally edited. AngolaVoluntary Peer Review of Consumer Protection Law and Policy Acknowledgements This report was prepared, under the overall guidance of Teresa Moreira, Head, Competition andConsumer Policies Branch of the UNCTAD Division on International Trade and Commodities,by Ana Catarina Fonseca (UNCTAD consultant) with the coordination of Ana Cândida MunizCipriano. UNCTAD gratefully acknowledges the leadership provided by Wuassamba Francisco FortunaMatias Neto, Deputy Director-General of the National Institute for Consumer Protectionof Angola, and the support and contributions of all members of his team. UNCTAD furthergratefully acknowledges the individuals and representatives of institutions of the public, privateand voluntary sectors who were interviewed for the report. Cover design and desktop publishing were undertaken by the UNCTAD Communication andExternal Relations Section. AngolaVoluntary Peer Review of Consumer Protection Law and Policy Note The United Nations Conference on Trade and Development (UNCTAD) serves as the focalpoint within the United Nations Secretariat for all matters related to consumer protection policy.UNCTAD promotes the United Nations guidelines for consumer protection and encouragesinterested Member States to create awareness of how Member States, businesses and civilsociety can promote consumer protection in the provision of public and private goods andservices. UNCTAD seeks to further the understanding of the contribution of consumer protectionlaw and policy to development and to create an enabling environment for the efficient functioningof markets. The work of UNCTAD is carried out through intergovernmental deliberations, capacity-building activities, policy advice and research and analysis on the interface between consumerprotection, competition and development. Voluntary peer reviews of consumer protection lawand policy conducted by UNCTAD are mandated by the General Assembly in resolution 70/186of 22 December 2015, in which the United Nations guidelines for consumer protection wereadopted. The guidelines seek, among other things, to assist countries in achieving or maintainingadequate protection for their population as consumers. UNCTAD conducts voluntary peer reviews of consumer protection law and policy at meetingsof the Intergovernmental Group of Experts on Consumer Protection Law and Policy and of theUnited Nations Conference to Review All Aspects of the Set of Multilaterally Agreed EquitablePrinciples and Rules for the Control of Restrictive Business Practices. Table of contents Acknowledgements.............................................................................iiiNote....................................................................................................ivI.Introduction..................................................................................1II.Political, Economic and Social Context.....................................3III.Fundamentals and History of Consumer Protection law andpolicy.............................................................................................5IV.Legislative Framework................................................................9Consumer Protection Law..........................................................9Institutions responsible for consumer protection..................15Public institutions.........................................................................15Non-governmental institutions.......................................................17Operational Framework............................................................17V.Conclusions................................................................................21VI.Recommendations....................................................................25 I.Introduction key features