航空旅行-旅行者调查报告

TRAVELER SURVEY: AIR TRAVEL BY BCD TRAVEL RESEARCH & INTELLIGENCE October 2024 About the survey In this survey, we explore the topic of air travel for businessand look at traveler behavior and the challenges faced when Respondent profileTraveler by air: OverviewTraveler behavior The results are based on an online survey of 1,319 businesstravelers in North America, Europe and Asia-Pacific who tooka plane when traveling for business at least once in the past Travel by air: Overview Length of tripType of trip Three quarters of business travelers take a plane for tripsof two to six days long. Only 3% fly for one-day trips. While four out of 10 travel by air on domestic routes, a quarterfly abroad. Class of service Nine travelers out of 10 use economy class on short-haul flights. On trips over six hours long, half fly economy,and a similar share use premium economy or business class. Type of airline While more than half of business travelers use traditional airlines,over a third flywithlow-costcarriers. Traveler behavior Factors of influence on the choice of airBooking devicePaymentAir services purchased Factors of influence on the choice of air The arrival and departure time is the top factor impacting travelers’ choice of flight,followed by price and employer’s policy.Sustainability is among the least important factors of influence. Booking device Payment Six out of 10pay for air bycorporate credit cards.In a third ofcases, employers pay to the airline directly. Most traveling employeesbook their flights on a desktop or alaptop. Air services purchased The top-three ancillary services purchased by travelers when booking air consist ofchecked and carry on luggage, if not included in the air fare, and seat selection. Cancelations and exchanges Half of travelers typically purchase fully or partiallyrefundable tickets, while 18% opt for non-refundablefares. Four out of 10 get the cheapest available option. Services used on board Airport services used At the airport, business travelers frequently use restaurants,Wi-Fi and a departure lounge. On board, three quarters consume food and beverages includedin the air fare and half use inflight entertainment. Four out of 10get connected to Wi-Fi when flying. Loyalty points Nine travelers out of 10 are allowed by their employer to keep loyalty pointsfrom business trips. Many redeem these points for leisure travel. Traveler behavior Two thirds of the respondents fly direct rather than connecting, and around half travel light.Very few travelers select flights generating the least carbon emissions or fly airlines using sustainable aviation fuel. Environmental considerations Two thirds never or rarely take into account environmentalconsiderations, if sustainable choices come at a higher cost. Air travel policy and challenges Traveler satisfactionChallenges when booking airPreparing for business trips Travelersatisfaction Over two thirds of travelers are “extremely” or “somewhat” satisfied with their employer’s air travel policyand preferred airlines. Around one in 10 aren’t happy. Challenges when booking air Preparing for business trips Bookingair and accommodationtakes a considerable amount of time fortraveling employees, according to 55%. Friction When flying, travelers are most upset about delays and cancelations,inconvenient schedules, and uncomfortable seats. Natalia TretyakevichSenior Manager, Research & IntelligenceSpain We have carefully researched and checked the information contained. However, we do not accept anyliability for any damage or loss as a result of the use of the information contained in this article.