BCD Travel has successfully consolidated its travel program for a European discount retailer, resulting in savings and improved traveler experiences. The retailer had previously worked with separate local travel agencies or no agency at all, leading to fragmented travel data and difficulty in tracking traveler whereabouts. BCD Travel implemented SAP Concur Travel integrated with TripSource hotel content, providing all markets with access to the same online booking tool and hotel offering. The company also introduced its proprietary DecisionSource analytics platform for better insights into travel spend. With this consolidation, the retailer now has a centralized view on travel spend, drives savings, improves duty of care, and enhances the traveler experience, while providing the necessary technology and support. BCD implemented a hub concept for the consolidation strategy, with a centralized service hub providing one point of contact for the client's needs and requirements. Global travel is consolidated into one program that aligns travel policies and booking procedures for all markets. BCD also assigned a single Regional Program Manager to further unify processes. Overall, this consolidation has resulted in significant savings and improved traveler experiences for the retailer.
