2025企业业务流程变革与创新调研报告

457132130404263 202557114 1 5 6 2 7 3 8 4 WhyWhatHowWhoWithWhat ·—— —— —— —— —— BottomLine2030AI 11473%58%53%46%43%26% 1143 63%57%49%46%44%43%35% 88%59% 43%LeadtoCash20%17% EPM STPSourceto Pay HTRHireto Retire IPDIdea to Launch LTCLead to Cash RTRRecordtoReport OTDOrder to Delivery ITRIssue to Resolution 90%56%34%23 87%231%31%25%10% 31%56% 39%28%19% 14% 61%53%35% 58%44%41% (EYChangeExperience) 12%28%60%45%15% →→→→ 61%26%22%13% 39% ◼◼◼◼◼ 68%46%15%7%32% 79%10039%10030016%300~5008%500~100016%1000100022%11% 1000202450061%100 50017%50 1006%10 5017% 2025202433%20%202412%35%2025 74%26%17% BusinessProcessManagementBPM ◼◼◼IT BPMBPM 1993MichaelHammerJamesChampy83%76%68%67%66% 4 54%25%29%9% APQCAmericanProductivityandQualityCenter 76%46%23%8%24% 82%58%42%26% 5 ◼◼◼◼ ◼◼APQCSCOR ITIL◼PMPTogaf LSS 40%14%46% 65%32%27%6%35% 561%58%AI57%53%IT50%446% 50%IT LifeScienceHealth 52%45%29%26%GMP23%23%16%13%TopLineLeadto CashBottomLine 71%58%55% GXP48%23% 71%48%42%39%29% 74%48%35%29%16% 30 Q3 59%48%41%38%34%31%31%28%0 2030 20302030203090%42%24%24%10% 32 Q2030 33 Q 90%48%21%21%10% 79%48%14%17%21% 34 Q 90%86%83%69%66%66%48%38%34% 2030 36 Q2030 83%17%42%24%17% 90%17%42%31%10% Q37 88%76%52%52%44%40%36%36%32% 38 Q RPA88%52%44%40%40%20% 84%84%36%24% 40 Q? 68%40%36%20%16% ESG ESG2024ESPRDPPESGESG 42 QESG ESG56%16%ESG12%28%44%ESG 11411442442831292925 Q 80%1011%5109%35 90%2024525%50018%100~50013%50~10029%10~504%5~10 BusinessProcessReengineeringCenterofExcellence,BPRCoE ◼◼◼ Cynthia TianCynthia.tian@cn.ey.com Sharry WuSharry.wu@cn.ey.com Jason WangJason.b.wang@cn.ey.com Benjamin LeiBenjamin.lei@cn.ey.com Bruce Zhongbruce.zhong@cn.ey.com Norman WuNorman.wu@cn.ey.com Evelyn WangEvelyn.sy.wang@cn.ey.com Adam ChenAdam.j.chen@cn.ey.com BruceZhongAdamChenEvelynWang | 150 All in Ernst & Young Global LimitedErnst &Young Global Limitedey.com/privacyey.com ©2025 APAC no. 03023611ED None ey.com/china