2026年亚太医疗前线

Consumers expect more, clinicians are stretched thin,and AI is reshaping what’s possible. Authors and acknowledgments Vikram Kapuris a senior partner in Bain & Company’s Singapore office and head of the firm’s GlobalHealthcare & Life Sciences practice. Alex Boultonis a partner in Bain & Company’s Singapore office and a leader in the firm’s Southeast AsiaHealthcare & Life Sciences practice. Lucy d’Arvilleis a partner in Bain & Company’s Sydney office and a leader in the firm’s AustralianHealthcare & Life Sciences practice. Dhruv Sukhraniis a partner in Bain & Company’s Mumbai office and a leader in the firm’s IndiaHealthcare & Life Sciences practice. Monica Pinto Bastois a senior manager in Bain & Company’s Healthcare & Life Sciences practice. We’d like to thank IncQuery for their support with our survey coding and design. We would also like tothank the Bain & Company team that worked tirelessly to develop this report: Mayank Puri, SudhanshuSharma, Pushpal Tayal, Sakshi Vohra, Almira Rajwani, Karan Bajaj, Harshet Pushoula, and Amolika Verma. This work is based on secondary market research, analysis of financial information available or provided to Bain & Company and a range ofinterviews with industry participants. Bain & Company has not independently verified any such information provided or available to Bainand makes no representation or warranty, express or implied, that such information is accurate or complete. Projected market and financialinformation, analyses and conclusions contained herein are based on the information described above and on Bain & Company’s judgment, Contents Persistent pain pointsFrontline trendsStrategic opportunities Asia-Pacific Front Line of Healthcare 2026 At a Glance Asia-Pacific patients have become consumers: more demanding, more informed, seeking morepreventive care, and spending more across every health category But providers are burned outOne in five doctors in the region is actively considering switchingorganisations, driven by excessive workloads, a lack of recognition, and burnout Artificial intelligence (AI) could provide an answer—but capabilities are developing faster than Asia-Pacific Front Line of Healthcare 2026is Bain & Company’s fourth biennial report on healthcaretrends and opportunities in the region. For this report, we surveyed 600 doctors in Australia and the The results reveal widening tensions across the healthcare system: consumer expectations are risingfaster than experience can keep up, clinicians are ready to walk away from overburdened systems, and Persistent pain points The friction consumers and clinicians are experiencing is an expression of a deeper, structural imbalance The Asia-Pacific region is home to 60% of the world’s population and bears a disproportionate share of theglobal disease burden, yet it accounts for only 22% of global healthcare spending. Health worker densityremains critically low: On a population-weighted basis, emerging Asia-Pacific countries average roughly Long wait times remain the top consumer frustration, consistent with our three previous reports(see Figure 1). This issue cuts across mature and emerging systems, privately and publicly funded alike, Cost and complexity compound the problem. High out-of-pocket costs often deter or delay care, evenamong insured populations, while billing and coverage complexity add friction and erode trust. Theconsequences are tangible: Fewer than 70% of chronic patients report having regular checkups, citing Asia-Pacific Front Line of Healthcare 2026 Doctors are feeling the strain too, particularly in public systems, where they reported significantly lowerjob advocacy compared to physicians in private hospitals. In both mature (Australia) and emerging (thePhilippines) markets, doctors ranked “professional development” and “technology and tools” as their Our longitudinal, cross-region research on the frontline of healthcare suggests a strong correlationbetween physician involvement in strategic decision-making and employee Net Promoter Scores (eNPS),which measure the extent to which clinicians would recommend their organisation as a place to work to a Approximately 30% of doctors believe recruitment and retention at their organisations have become moredifficult since 2023, and 20% say they’re actively considering switching organisations. These sentiments Asia-Pacific Front Line of Healthcare 2026 are driven not by compensation, but by excessive workloads, a lack of recognition, and burnout(see Figure 2). Frontline trends Several forces are reshaping how care is sought and delivered across the region, including consumerism,expanded care sites, fragmentation, and AI. These trends are also changing what it takes to secure a Consumerism Asia-Pacific patients are becoming consumers. Eighty-four percent expect healthcare to be moreconvenient today than two years ago, and 71% expect doctors to be more responsive via phone, WhatsApp, Asia-Pacific Front Line of Hea