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How A Connected Tech Stack Can Spur Greater CollaborationAnd Faster, Insights-Driven Decision-Making Table Of Contents 3Executive Summary 5Collaboration Across Enabling Functions Drives AdaptivenessIn Times Of Volatility 10Despite Increasingly Connected Priorities, Collaboration AcrossEnabling Functions Remains Inefficient And Disjointed 14Tech Solutions For Enabling Functions Are Not Helping ConnectData And Workflows 17Insights-Driven Organizations Integrate Enabling FunctionTechnology For Unified Data And Workflows 23Tech Solutions For Enabling Functions Need SeamlessIntegration, Connected Data Ecosystems, And AI Capabilities 26Unified Tech Across Enabling Functions Spurs GreaterCollaboration, Faster Decision-Making, And ImprovedBusiness Agility 31Key Recommendations33Appendix Project Team: Ben Anderson, Market Impact ConsultantLillie Sinprasong, Market Impact Consultant Contributing Research:Forrester’sData, AI, And Analyticsresearch group ABOUT FORRESTER CONSULTING Forrester provides independent and objectiveresearch-based consultingto help leaders deliver keyoutcomes. Fueled by ourcustomer-obsessed research, Forrester’s seasoned consultants partner withleaders to execute their specific priorities using a unique engagement model that ensures lasting impact. For Executive Summary Despite a volatile business environment, one truth remains: Makingcustomers the center of your company’s leadership, strategy, andoperations remains critical. Customer-obsessed organizations remain agileby optimizing technology and processes for customer-facing and business In April 2025, Thomson Reuters commissioned Forrester Consulting toevaluate how a more integrated tech stack across business enablingfunctions in corporate governance and compliance (i.e., legal, riskmanagement, tax, and trade) can improve the effective execution of We found that although cross-functional collaboration is critical forsupporting strategic business objectives, these processes remaindisjointed among enabling functions. These inefficiencies impactcompliance, decision-making, and CX — and legacy tech and siloedsystems and data are largely to blame. To solve this, insights-driven Key Findings Enabling function cross-collaboration drives adaptiveness during volatility.Top near-term business goals focus on CX, operational efficiencies, andcontinued tech enablement. Eighty percent of survey respondents said Despite more connected priorities, collaboration across enablingfunctions needs to improve.Most respondents lacked the required contextto complete cross-functional tasks and nearly half lacked cross-functional Insights-driven organizations integrate tech for connected data andworkflows across enabling functions.Respondents at insights-drivenorganizations are two times more likely to use integrated tech solutions Connected tech, data, and AI-augmented workflows across enablingfunctions spur more collaboration and improved business outcomes.Respondents whose enabling functions used seamlessly integrated solutionsfrom one vendor reported transformative benefits in communication, Collaboration Across Enabling Functions Drives Adaptiveness In TimesOf Volatility Business enabling functions in corporate governance and complianceare critical for helping maintain business agility — which is evenmore critical during times of market volatility. To stay on top of •Top near-term business objectives revolve around CX,efficiency, and technology enablement.Respondents indicatedtheir organizations’ top goals over the next year are improvingcustomer experience, operational efficiency, and digitaltransformation (see Figure 1). During periods of high volatility, •Collaboration between enabling functions is importantfor achieving strategic business goals.Eighty percent ofrespondents indicated cross-departmental collaboration between BUSINESS ENABLING FUNCTIONS ARE INCREASINGLY INTERTWINED When we asked respondents to identify their top departmental goals, onecommon theme emerged — the ability to execute on their goals requiresclose collaboration across all corporate governance and compliance enabling •Legal:Respondents in legal departments indicated their top goal was toimprove their ability to maintain compliance for the business.This requires reporting and tax payment; and with tradefunctions to implement operational processesto ensure compliance (i.e., managing customs Top Priorities ForEnabling Functions •Risk:Respondents in risk managementindicated their top goal is to minimize fraud.This requires close collaboration with legalfunctions to determine the legal implicationsof potential fraud instances; with tax functions Improve the ability tomaintain compliance 61% •Tax:Respondents in tax departments indicatedtheir top goal as improving accuracy andcompliance with tax laws and regulations. Thisrequires close collaboration with legal teamsto interpret regulations, advise on changes in 66% Improve accuracy/compliance with tax Su