利用人工智能和政策洞察力发展旅行风险管理

Management by BCD Travel Research & Intelligence Copyright © 2026 BCD Travel N.V. All rights reserved. Aboutthesurvey In this survey, we explore the topic of travel risk managementfocusing on how duty of care programs are evolving to meetthe demands of a changing environment. The results are based on an online survey of survey of 88travel buyers conducted in December 2025. Whowe surveyed Where they’re based Whowe surveyed AvailabilityofaTRMprogram Nearly three-quarters oftravel buyers confirmhaving a formal travel riskmanagement (TRM)program in theirorganization. TRMapproach Nearly eight in 10 adopt proactive strategies to prevent and mitigate travel risks; a similar share align the TRMapproach across multiple departments. Seven in 10 have a dedicated budget and six in 10 outsource TRM tothird-parties, while the rest handle it internally. ResourcingofTRMprograms ExpectedTRMbudgetchange While 71% expect no changes to TRM budgets in thecoming year, about one-quarter anticipate a moderateincrease in funding. Three-quarters of travel buyers say their TRMprograms are sufficiently resourced. Stakeholders’involvement The security/risk team has the strongest role in TRM budgeting, with 68% acting as decision-makers and 20% asinfluencers. Leadership and travel management lead or participate in more than 80% of decisions, while HR,legal and procurement, mainly act as influencers. TRMas viewedbyleadership Leadership views TRM as aduty of care obligationrather than a cost controlmeasure. TRMtoolsandcapabilities Incidentresponseprotocols Incident alerts and traveler tracking are the mostwidely used features, implemented by nine out of 10.AI-powered analytics have a lower adoption rate of21%. Nearly half of travel buyers report having well-definedand documented incident response protocols, while30% rely on informal or ad hoc processes. TRMareastobeenhanced Over one-third of travel buyers highlight gaps in governance, communication and supplier programs, indicatingthese as key areas of risk management that require improvement. Externalchallenges Internalbarriers Externally, half cite geopolitical and environmentalconditions as the leading obstacle, with disconnectedsystems and tools also posing a significant challenge. Internal challenges affecting TRM programsinclude lack of budget and expertise, followed byunclear ownership and competing priorities. Artificialintelligence AIusecases Automated incident alerts are currently used the most,with 41% of travel buyers already applying them and14% planning to introduce them shortly. While one in seven travel buyers use AI in their TRMprograms, more than half are unsure about its role. Safetyofhotelsuppliers Frequencyofreassessing hotelsafety Approaches to reassessing safety of preferred hotelsvary, with 27% reviewing it annually and a similar sharenever reassessing the security of hotels included intheir program. 38%34%Over half of respondents are satisfied with hotelsafety, while 34% feel neutral and 15% reportdissatisfaction. Hotelsafetyaudits Nearly half of travel buyers say their companiesdo not conduct hotel safety audits. Short-termrentals Satisfaction with safetySatisfaction with the safety of short-term rentals PolicyTwo-thirds of travel buyers say their travel policy doesn’t allow the use of short-term rentals, e.g.,AirBnb or Vrbo. of those permitting their use is mixed, with nearlya quarter being happy overall. Ride-hailing Satisfaction with safetyOver half are somewhat or extremely satisfied PolicyOver three-quarters allow the use of ride-hailing services, e.g., Uber or Lyft. with the safety of ride-hailing services. Bikes andscooters Autonomousvehicles PolicyA third of travel policies do not permit the use of PolicyWhile half of travel buyers report their travel autonomous vehicles, while 57% do not specify theirusage in travel policies. policy not permitting the use of rented bikes ande-scooters, 41% don’t have a formal policy ontheir use. Travelercharacteristicsincludedinriskassessment Employerconsiderationoftravelercharacteristics Gender and accessibility needs are included in riskassessments by 30% of employers. Half of travelbuyers are uncertain about the considered travelercharacteristics. Six in 10 travel buyers say their program considerstravelers’ personal risk factors, mostly on a case-by-case basis. Typeofincident Experiencedriskincident Risk incidents were primarily driven by severe weather,political unrest and health emergencies. Over the past year, nearlyhalf of companiesexperienced a risk incidentrequiring the activation oftheir TRM response. Company’sresponse Company incident response is viewed positively, with73% rating it as very or extremely effective. Addressingfuturerisks Futurerisks While nearly two-thirds of travel buyers believe theircompany’s travel safety measures are evolving to addressrisks, nearly one in four are uncertain about this and 11%respond negatively. Geopolit