2025年移动残疾差距报告

The GSMA is a global organisation unifying the mobileecosystem to discover, develop and deliver innovationfoundational to positive business environments andsocietal change. Our vision is to unlock the full powerof connectivity so that people, industry, and societythrive. Representing mobile operators and organisationsacross the mobile ecosystem and adjacent industries,the GSMA delivers for its members across three broadpillars: Connectivity for Good, Industry Services andSolutions, and Outreach. This activity includes advancingpolicy, tackling today’s biggest societal challenges,underpinning the technology and interoperability thatmake mobile work, and providing the world’s largestplatform to convene the mobile ecosystem at the MWCand M360 series of events. At Ipsos we are passionately curious about people,markets, brands and society. We deliver informationand analysis that makes our complex world easier andfaster to navigate and inspires our clients to makesmarter decisions. With a strong presence in 88 countries, Ipsos employsmore than 16,000 people and has the ability to conductresearch programmes in more than 100 countries.Founded in France in 1975, Ipsos is controlled andmanaged by research professionals. www.ipsos.com For this study, Ipsos worked with the GSMA as afieldwork partner and, as such, is not responsible forthe analysis or conclusions in this report. We invite you to find out more atgsma.com GSMA Connected Society The Connected Society programme works withthe mobile industry, technology companies, thedevelopment community and governments to increaseaccess to and adoption of mobile internet, focusing onunderserved population groups in developing markets. Partnership|Progress|Prosperity This material has been funded by UK Aid from the UKGovernment; however, the views expressed do notnecessarily reflect the UK Government’s official policies. For more information, please visitwww.gsma.com/connected-society To get in touch with the Connected Society team,please emailconnectedsociety@gsma.com This document has been financed by the SwedishInternational Development Cooperation Agency, Sida.Sida does not necessarily share the views expressed inthis material. Responsibility for its contents rests entirelywith the author. GSMA Intelligence GSMA Intelligence is the definitive source of globalmobile operator data, analysis and forecasts, andpublisher of authoritative industry reports andresearch. Our data covers every operator group,network and MVNO in every country worldwide – fromAfghanistan to Zimbabwe. It is the most accurate andcomplete set of industry metrics available, comprisingtens of millions of individual data points, updated daily. This report is based on research funded in part bythe Gates Foundation. The findings and conclusionscontained within are those of the authors and do notnecessarily reflect positions or policies of the GatesFoundation. GSMA Intelligence is relied on by leading operators,vendors, regulators, financial institutions and third-party industry players, to support strategic decisionmaking and long-term investment planning. The datais used as an industry reference point and is frequentlycited by the media and by the industry itself. Lead author:Boralba Kapllani Contributors:Matthew Shanahan, Abi Gleek, AgathaAppleton-Sas, Kim Viljoen, Claire Sibthorpe Fieldwork partner:Ipsos Published:July 2025 Our team of analysts and experts produce regularthought-leading research reports across a range ofindustry topics. www.gsmaintelligence.cominfo@gsmaintelligence.com Contents Introduction4Key findings7Definitions10The mobile disability gap in 202512The disability gap in mobile ownership16The disability gap in mobile internet adoption and use26Spotlight:Thedigital exclusion of women and ruralresidents with disabilities30Barriers to mobile internet adoption and use33Spotlight:Mobile operator initiatives advancing thedigital inclusion of persons with disabilities40Recommendations43Appendices46Appendix 1:Barriers to mobile internet adoption and use47Appendix 2:Detailed methodology50Endnotes54 Introduction For many people across the globe, mobileconnectivity plays a critical role in their dailylives. It enables people to communicate withothers, and to access information and servicesfrom anywhere. Across low- and middle-incomecountries (LMICs), mobile is the primary, and insome cases only, way people access the internet.In 2024, mobile accounted for 84% of broadbandconnections1and over 3.7 billion people accessedthe internet on a mobile phone in LMICs.2 As the world becomes more digitised, the digitalinclusion of persons with disabilities is crucialto provide universal and equal access to safe,inclusive and accessible services for all. Digitalinclusion benefits individuals, families andsocieties, and supports the achievement of theSustainable Development Goals (SDGs), includingthose related to health, education and financialinclusion. Now more than ever, we must s