This report, "The future of work in retail: Digitalization as an engine for sustainable economic recovery and decent work," is for discussion at the Technical Meeting on Digitalization in the Retail Sector as an Engine for Economic Recovery and Decent Work in Geneva, September 25-29, 2023. The report argues that digitalization can drive sustainable economic recovery and decent work in the retail sector. It highlights the potential benefits of digitalization, such as increased efficiency, improved customer experience, and new job opportunities. However, it also notes the potential risks, such as job displacement and inequality. The report calls for a balanced approach to digitalization that takes into account the needs of workers and communities. It recommends that policymakers, employers, and workers work together to ensure that the benefits of digitalization are shared fairly and that the risks are mitigated.
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