2026年公共就业服务世界：在不断变化的工作世界中提供服务

Cataloging-in-Publication data provided by theInter-American Development BankFelipe Herrera Library The world of public employment services 2026: delivering in a changing world of work / Inter-AmericanDevelopment Bank, World Association of Public Employment Services, Organization for Economic Cooper-ation and Development. p. cm. Includes bibliographical references. 978-1-59782-600-6 (Paperback)978-1-59782-601-3 (PDF) 1. Public service employment.2. Labor market.3. Labor market information.4. Manpower policy.I. In-ter-American Development Bank. Social Protection and Labor Markets Division. II. World Association of PublicEmployment Services. III. Organization for Economic Cooperation and Development. HD5713.3 .W67 2026IDB-BK-291 Graphic design and layout:Words for Development. Photographs used in this publication are from Adobe Stock.Cover page illustration used under license from Shutterstock.com. Copyright © 2026. The Inter-American Development Bank (IDB), the Organisation for Economic Cooperation and Development(OECD) and World Association of Public Employment Services (WAPES). This work is licensed under a Creative Commons IGO4.0 Attribution-NonCommercial-ShareAlike (CC BY-NC-SA 4.0 IGO) (https://creativecommons.org/licenses/by/3.0/igo/legalcode).The terms and conditions indicated in the URL link must be met and the respective recognition must be granted to the IDB, OECDand WAPES. Further to section 8 of the above license, any mediation relating to disputes arising under such license shall be conducted inaccordance with the WIPO Mediation Rules. Any dispute related to the use of the work of the IDB, OECD and WAPES that cannotbe settled amicably shall be submitted to arbitration pursuant to the United Nations Commission on International Trade Law (UN-CITRAL) rules. The use of the IDB’s, OECD’s and WAPES’ name for any purpose other than for attribution, and the use of IDB’s,OECD’s and WAPES’ logo shall be subject to a separate written license agreement between the IDB, OECD and WAPES and theuser, and it is not authorized as part of this license. Note that the URL link includes terms and conditions that are an integral part of this license. Nothing in the applicable CC license shall be deemed a waiver by the OECD of the privileges and immunities it enjoys as aninternational organization. The opinions expressed and arguments employed are those of the authors. This work, as well as any data and map includedherein, should not be reported as representing the views of or the OECD Member countries or the OECD Secretariat, the IDB, itsBoard of Directors, or the countries they represent, or of WAPES or its members. The IDB, OECD and WAPES do not guarantee the accuracy of the data included in this work. The Worldof PublicEmploymentServices2026 Delivering in a changing world of work Preface In a context of rapidly evolving labor markets, public employment services play a critical role inconnecting workers to opportunities and supporting sustainable growth. This book offers one ofthe most comprehensive global reviews of how public employment services operate, providinga unique comparative perspective on their institutional frameworks, programs, and innovationsto support workers and firms. The World of Public Employment Services 2026: Delivering in a Changing World of Workusesa wide range of indicators to compare operational and institutional characteristics of 78 publicemployment services in 75 countries worldwide. This edition builds on the previous book pub-lished in 2016 and presents updated data and analysis reflecting recent developments in publicemployment services across regions. The book was prepared jointly by teams from the Social Protection and Labor Markets Division ofthe Inter-American Development Bank (IDB), the Local Employment and Economic DevelopmentProgramme of the Organization for Economic Co-operation and Development (LEED/OECD), andthe World Association of Public Employment Services (WAPES). The core team consisted of Dulce Baptista (IDB), David Rosas-Shady (IDB), Amal Chevreau(OECD), Lucas Leblanc (OECD), Nicole Clobes (WAPES), and Alexander Nunn (University ofManchester). Preparation of the book benefited from contributions from officials in all 78 participating publicemployment services. In addition, the authors are grateful for valuable input and comments pro-vided by colleagues, notably Pablo Ibarrarán, David Kaplan, Rafael de Hoyos, and Cynthia VanDer Werf Cuadros (IDB); Nadim Ahmad and Karen Maguire (OECD); and Amandine Moignard(WAPES). The authors also acknowledge the support of the communications teams: ValeriaMassarelli and Gádor Manzano (IDB); Jack Waters, Shayne Maclachlan, and Bridgette Joyce(OECD); and Pierre-Alain Vandewalle (WAPES). Chapter 1, “Public Employment Services and Today’s Labor Market and Employment Challeng-es,” was prepared by Dulce Baptista, David Rosas-Shady, Sofía Yglesias, Andrés Franco, andDaniel Gamboa. Chapter 2, “Institutional and Policy V