3AI in recruitment6Human-centric leadership9Treat your candidates like customers12Rethinking remote working AIhasthepotentialtotransformhiringprocessesbycuttingcostsandimprovingtime-to-hire. Recruitment technologies are rapidly building in AI-enabled features to manage theend-to-end process, such as LinkedIn’s recently announced AI hiring assistant. And while 3 in 10 employers are implementing AI in their recruitment While, for employers, 2024 was all about experimenting with AI in the recruitment process,mostarestillintheveryearlystagesofadoption.Candidates,however,arealreadyusingAIateverystageoftheirjobsearch,fromtoolsthathelpthemtocutthroughAIscreeningprocessestobotsthathelpthemapplyforjobswhiletheysleep,AIforinterviewprepand 6,700+hours saved at Robert Walters though our AITrailblazers programme AstheuseofAIinrecruitmentgrows,employersmustleverageitsstrengthswhilealsoremainingvigilantaboutitslimitationswhenthehumantouchislost.Employersthataren’tproactivelyconsideringtheirAIpoliciesforcandidates,assessinghowtoimplementAIin allowing HR teams to focus on strategic planning and engagement,thereby optimising resource allocation in the recruitment process.1 oversighttocaptureessentialhumanfactorsandsoftskills.Thisapproachhelpsensureacomprehensiveassessmentofcandidates,maintainingthehuman touch in the recruitment process.2 AI in recruitmentkey takeaways Ensure transparency and build trust:Clearly communicate how AIis used in the hiring process and manage candidate data ethically.Transparency is crucial to building trust with candidates and upholding 3 Plan for investment and continuous improvement:Be prepared fortheinitialinvestmentinAItechnologyandtraining.Regularlyauditand Human-centricleadership Human-centric leadership Asorganisationsfacearapidlychangingbusinessenvironment,thekeytosurvivalmaylieinashifttohuman-centricleadership.Thisiswhereleadersmovebeyondtheiridentityasprofessionalstoshowtheirauthenticselves,andinturnrecognisethemulti-facetedhumancomplexityofthepeopleintheirorganisation.Human-centricleadersareinclusive, more likely to retain high performers when you have ahuman-centric organisational focus 2.6xmore likely to meet objectives as a ‘people-first’organisation Businesses that do adopt a human-centric leadership approach will need to focus onunderstanding and meeting the needs of their employees as well as promoting continuous principles of human-centric leadership. This may include empathy,emotionalintelligence,leadingwithauthenticity,activelisteningandinclusivity.1 communication is key in a human-centric approach. Companies shouldbuildanenvironmentwhereideasarefreelysharedandvalued,andwhereconstructivefeedbackisencouraged.2 Human-centric leadership Don’t forget about culture:Shifting to a human-centric approachmayrequireasignificantchangeincompanyculture.Thismayinvolveredefiningcompanyvalues,rethinkingperformancemetricsand3 Engage your employees:Organisations should focus on understandingtheneedsoftheiremployeestodevelopstrategiestoincreaseemployeeengagement.Thiscouldinvolvecreatingmoreopportunitiesfor4 Treat yourcandidates likecustomers of candidates say a negative interview experiencecan change their view of a business Businessesmeticulouslycraftbuyerjourneystoattractandretaintheircustomers,andpeopleincreasinglyexpectconsumer-levelexperiencesinallareasoflife–includingthe 40%of companies regularly monitor their candidateexperience Thisbeginswithcreatingapositivefirstimpressionduringtheapplicationstage,andthroughaclear,streamlinedandengaginginterviewprocess.Apositivecandidateexperience should ensure transparency and maintain consistent communication to 70% Seekcandidatefeedbackwherepossible(forexamplethroughsurveys)togainactionableinsightsthatcanhelpyourefineandenhancethehiring,onboardingandoverallemployee increase in quality of new hires by companies who agoodexperiencebetransparent,haveclearcommunicationandaseamlessapplicationprocess.Thiswillhelpensurethatevenunsuccessfulcandidatesfeelrespected, thereby enhancing your company’s reputation and encouraging futureapplications or referrals.1 Treat your candidateslike customers key Leverage feedback for continuous improvement:Just as customer satisfactionsurveysinformproductimprovements,candidateandemployeesurveysprovide 2 Exceptional onboarding drives retention:A great onboarding experience cansignificantlyimpactjobsatisfactionandretention.It’sessentialtoequipnewhireswith the tools and information they need from day one, as this sets the tone for their3 Rethinking remoteworking The second half of 2024 saw a number of large employers hit the headlines for their‘return-to-office’mandatesrequiringemployeestobeintheofficefivedaysaweek.2025will see businesses rethinking the role of remote working in their organisation, recognising of businesses are operating a structured hybridmodel going into 2025 72% Withfullyremoterolesonthedeclineglobally,employersthatwanttodifferentiatethemselveswilllooktomorepersonalise