Child support agencies are turning to technologysolutions to boost accuracy and speed It’s not overstating it to say that the work of child supportservices professionals is crucial to our country’s future.Whether they serve as state child support agency executives,program managers, or case workers, these professionals are State agencies operate under the national child support program, which is overseen bythe Office of Child Support Services (OCSS)within the federal Department of Healthand Human Services. The OCSS child support program works to ensure that childrenobtain court-ordered financial support by locating absent parents, establishing supportobligations, and enforcing those obligations. A related entity, thefederal Office of Child 12.8million The OCSS can point to significant success in achieving those goals. In fiscal year 2022, thefederal child support program served 12.8 million children — that’s nearly one in five U.S.kids. It collected $30.5 billion in child support payments, 96% of which went to custodialfamilies, with the remainder used to reimburse public assistance programs. These positive children served byOCSS in 2022 But as any child support services professional knows, this kind of success requires facingnumerous challenges. One of the most daunting of these is locating non-custodialparents (NCPs). While NCPs aren’t their children’s primary caregivers, they are responsiblefor contributing financially to their upbringing. But for one reason or another, many ofthem can’t or don’t fulfill that responsibility. What’s more, they’re often residing far fromtheir children. As a result, NCPs can be elusive. But if child support services agencies aresuccessful in tracking down NCPs, they can improve the financial stability of custodial $30.5billion in child support payments This white paper will explore the best practices that child support professionals canemploy to locate NCPs effectively, improve enforcement efforts, and create betteroutcomes for custodial parents and the children they’re raising. With the challenges they Challenges in locating non- What makes tracking down NCPs particularly challenging is the fact that it’s actually a setof challenges. For instance, there are often jurisdictional and related legal issues. If boththe custodial parent and the NCP reside in the same state, enforcing the NCP’s court-ordered child support payments is relatively straightforward. If the two parents live indifferent states, the situation can be more complex. Each state determines which courtwithin a state has jurisdiction to consider the issue of child support. While most states Another ongoing challenge for nearly all government agencies, including those overseeingchild support services, is the problem of limited resources. State governments are undercontinual pressure to run their agencies as lean as possible. And even if a state child But perhaps the most significant challenge, one that is interwoven with the other two, isaccess to accurate and up-to-date location information. Again, NCPs are often difficultto find. It’s not unusual for them to frequently change residences. And sometimes, thatresidence is jail or prison. In determining an NCP’s ability to pay, child support agenciesneed to work within the guidelines of the federal Flexibility, Efficiency, and Modernizationin Child Support Enforcement Programs Final Rule. The Final Rule states that incarceration In sum, child support professionals don’t just need the most current and most accuratedata to manage their agency’s casework; they need it quickly in order to resolve their Benefits of effectively locating The efforts of state child support professionals in locating NCPs plays a vital role in theiragency’s functioning — and, of course, the welfare of their state’s children and families.Here are the key benefits of conducting this essential work effectively: +The most essential benefit, of course, is the custodial family’s financial stability. Bylocating the NCP, child support agencies can ensure that the children receive the +Locating the NCP is also necessary for enforcing legal obligations related to childsupport. It allows child support agencies to initiate or modify child support orders, +Locating the NCP also can provide access to important medical information, suchas family medical history, which can be crucial for the child’s healthcare needs. This +By finding an NCP, agencies can help boost the chances that the child can establishand maintain a relationship with both parents. Assuming that the NCP is willing and +In cases where there are concerns about the child’s safety or welfare, finding andcontacting the NCP can be critical. It can enable child protection agencies to assess the +Effective NCP location protocols are also important for the maintenance of governmentassistance programs such as Temporary Assistance for Needy Families (TANF). The But to fulfil these laudable goals, state child support agencies n