全球软件 - 欧洲科技/软件：当Anthropic与OpenAI相遇IT服务
When Anthropic and OpenAI Meet IT Services In this note, we examine the enterprise strategies of private AI leaders Anthropic and OpenAI,and how they are rewiring delivery models, platforms, and power in global IT services, as wellas the ways leading systems integrators are leveraging partnerships with these two vendorsto operationalize AI at scale. Richard Nguyen+33 1 42 13 54 22richard.nguyen@bernsteinsg.com Mark L. Moerdler, Ph.D.+1 917 344 8506mark.moerdler@bernsteinsg.com Enterprise AI has moved decisively beyond pilots. What began as copilots, proofs of concept,and narrow productivity experiments is now evolving into production-scale, agent-drivenchange across large organizations. This shift is not only redefining how enterprises use AI,but also how global IT services providers design, deliver, and control work. Derric Marcon+33 1 58 98 06 30derric.marcon@bernsteinsg.com At the center of this transition sit Anthropic and OpenAI - not merely as model providers,but as emerging foundational platforms around which services firms are reorganizing.Their divergence is instructive. Anthropic is pursuing an enterprise-first, safety-led strategy,embedding “trusted AI” deep inside regulated and mission-critical workflows throughservices-heavy partnerships. OpenAI is pushing for scale and platform dominance, pairingrapid model innovation with Frontier - an orchestration layer for deploying AI coworkersacross the enterprise - amplified by hyperscaler distribution. Firoz Valliji, CFA+1 917 344 8316firoz.valliji@bernsteinsg.com Shelly Tang, CFA+1 917 344 8342shelly.tang@bernsteinsg.com Specialist Sales This report focuses on what happens when those strategies collide with the operating realityof systems integrators (SIs). Across the sector, the pattern is consistent: services firms areembedding Claude and GPT models internally to compress delivery effort, then packagingthose capabilities into agentic, outcome-based offerings for clients. AI is no longer an add-on. It is becoming the engine inside proprietary platforms, delivery frameworks, and operatingmodels. Kiran Shah, CFA+44 20 3547 1533kiran.shah@bernsteinsg.com Keith Murray+1 917 344 8435keith.murray@bernsteinsg.com Operationally, the implications are profound. Firms are creating dedicated AI business groupsand centers of excellence, retraining engineers and consultants at scale, and reshapingdelivery roles around agent design, governance, and supervision. Accenture (not covered)illustrates the orchestration extreme - running Anthropic and OpenAI side-by-side, wiringboth into industry solutions and innovation hubs, and treating AI as a permanent operatinglayer rather than a tool set. Infosys (not covered) shows how that logic translates at deliveryscale: anchoring Claude within its Topaz platform to run governed, multistep workflows, whileexpanding toward a multi-model posture as client requirements diversify. Capgemini (O), bycontrast, highlights an OpenAI-anchored path, using Frontier as the backbone for enterpriseagent deployment and operating-model redesign. The question this report addresses is not whether AI will reshape IT services - italready is - but how different choices around platforms, partners, and delivery designdetermine who controls value creation. The near-term reality is heavier investment andorganizational disruption. The prize is a structurally different services industry, where scaleand differentiation come from platforms and agents, not headcount. This report builds on our earlier research on the transition of IT services toward Services-as-Software framing Anthropic and OpenAI as key catalysts of that shift. BERNSTEIN TICKER TABLE INVESTMENT IMPLICATIONS We reiterate our ratings and price targets. Outperform: Alten (PT €135)Aubay (PT €66)Capgemini (PT €208)Indra (PT €69)Microsoft (PT $641)Sopra Steria (PT €239) Market-Perform:Reply (PT €114)Snowflake (PT $195) Underperform:Atos (PT €43)CGI (PT C$143)Salesforce (PT $194) In this report, we mentioned multiple companies for an overview of the sector: •Public companies covered by Bernstein: Amazon and Alphabet (Google) by M. Shmulik; and IBM by M. Newman.•Public companies not covered by Bernstein: Accenture, Cognizant, Infosys, TCS, Genpact, HCL, Wipro, Tech Mahindra,LTIMindtree, Leidos.•Private companies: Deloitte, KPMG, BCG, Altimetrik, Slalom, Zapier. Table Of Contents Overall summary....................................................................................................................................................................................................................... 4Endurance vs. Dominance: Anthropic and OpenAI’s Enterprise AI ecosystems................................................................................................5Contrasting strategies.....................................................................................................................................................................................
