人工智能促进包容性社会发展路线图

Expert Council Members Mr. Romal ShettyCEO, Deloitte South Asia Mr. Aditya NatrajCEO, Piramal Foundation Ms. Arundhati BhattacharyaChairperson & CEO,Salesforce India & South Asia Mr. Rizwan KoitaChairperson, NABH |Co-Founder, CitiusTech | Mr. Venkat PadmanabhanMD, Microsoft Research Mr. Rahul MatthanPartner, Trilegal Mr. Ishtiyaque AhmedProgramme Director,Industry/MSME, NITI Aayog Ms. Sonia PantProgramme Director, SkillDevelopment, Labour & LEAD CONTRIBUTORS: Mr. Anjani Kumar S.Partner, Deloitte South Asia Mr. Nikhil KolurPartner, Deloitte South Asia OTHER CONTRIBUTORS: Mr. Ramanjeet Singh SahaiDirector, Deloitte South Asia Ms. Diksha ChohanManager, Deloitte South Asia Ms. Aanchal MehtaManager, Deloitte South Asia Ms. Subhasri DuttaSenior Consultant, Deloitte South AsiaMr. Rathish Balakrishnan Co-founder and Managing Partner, Sattva ConsultingMr. Ravi TrivediChief Digital Officer, Digital Bharat Collaborative, Piramal Foundation Mr. Mangesh WangeChief Executive Officer and Board Member, Swades Foundation Mr. Amit GuptaChief Financial Officer and Senior Director, Swades Foundation Mr. Ranjish KattadySenior Director, Swades Foundation Mr. Aniket DoegarCo-founder and Chief Executive Officer, Haqdarshak Empowerment Solutions Foreword As India aspires towards the vision ofViksit Bharatby 2047, onequestion stands before us: how do we ensure that this journey the global discourse around Artificial Intelligence hasfocused on its effects on the formal economy. Yet, theheartbeat of India lies in its 490 million informal workers—the farmers, artisans, healthcare providers, and serviceprofessionals who form the bedrock of our society and In these pages, you will meet Bindu, Samar, Lata, Aman,and Rekha—a healthcare worker, a carpenter, a weaver,an electrician, and a farmer. Their lived realities remindus that the true measure of technological progress is not its power to transform lives with dignity, opportunity, and hope.For India, the challenge is not just to deploy AI—it is to make AImatter in the lives of millions who have historically been on the The vision presented here is both ambitious and achievable. Itproposes aNational Mission: Digital ShramSetu—a technology- drivenbridge designed to empower informal workers withtrust, access, and skills in the digital age. By harnessing frontiertechnologies such as AI, blockchain, and immersive learning, wecan dismantle systemic barriers and enable inclusion at a scale This is not a task for one institution or sector alone. It callsforpurposeful collaboration between government,industry,civilsociety,and academia.If we come together with intent, It is my privilege to introduce this roadmap. May it serve as a callto action, an inspiration, and most importantly, a reminder thatthe promise ofViksit Bharat 2047will be fulfilled only when every Shri B.V.R. SubrahmanyamCEO, NITI Aayog Foreword Across the world, Artificial Intelligence is triggering debateson automation, efficiency, and disruption. But here in India,we are charting a different course—one where technology is not a force of exclusion, but of extraordinary inclusion.I think the biggest opportunity for AI and other frontier technologies lies in their ability to revolutionise life for the490 million informal workers who power India’s economicengine.How do we put the world’s most advanced To answer this, we looked far beyond data sets andalgorithms. We immersed ourselves in the lived realitiesof informal workers—a home healthcare aide in Rajkot, acarpenter in Delhi, a farmer, and others —to understand the barriers that persist, but also reveal the immense potentialthat the right technology, thoughtfully deployed, can unlock. Forthese millions, technology must not replace, but amplify their skills, Thisroadmap envisions a 2035 where voice-first,AI-poweredinterfaces shatter barriers of language and literacy, making digitalplatforms universally accessible; where smart contracts guaranteetimelyand transparent payments;where micro-credentials andon-demand learning empower workers to upskill at the speed of At the heart of this blueprint stands the national mission,‘DigitalShramSetu’, an urgent call to harness frontier technologies for the I am deeply grateful to the Expert Council for their invaluableguidance and to Deloitte for being exemplary partners on thisjourney. This roadmap is an attempt to shape a future in whichevery Indian worker, irrespective of background or profession, is Debjani GhoshDistinguished Fellow, NITI AayogChief Architect, NITI Frontier Tech Hub Executive Summary M an almost certain loss of jobs in the segment in theabsence of urgent interventions. Little attention, if any, is paidto how AI can serve India’s 490 million informal workers[1], thevery people who form the backbone of our economy. This work aims to change that. It is centred on people - Bindu, a36-year-old health care worker from Rajkot; Samar, a 38-year-oldcarpenter from Delhi;Lata,a 40-year-old