人工智能赋能包容性社会发展

Expert Council Members Mr. Romal ShettyCEO, Deloitte South Asia Mr. Aditya NatrajCEO, Piramal Foundation Ms. Arundhati BhattacharyaChairperson & CEO, Salesforce India & South Asia Mr. Venkat PadmanabhanMD, Microsoft ResearchIndia Mr. Rahul MatthanPartner, Trilegal Mr. Rizwan KoitaChairperson, NABH |Co-Founder, CitiusTech |Co-Founder, Koita Foundation Mr. Ishtiyaque AhmedProgramme Director,Industry/MSME, NITI Aayog Ms. Sonia PantProgramme Director, Skill Development, Labour &Employment, NITI Aayog Foreword As India aspires towards the vision ofViksit Bharatby 2047, onequestion stands before us: how do we ensure that this journeyof prosperity, equity, and innovation includes everyone? Muchof the global discourse around Artificial Intelligence has focused on its effects on the formal economy. Yet, theheartbeat of India lies in its 490 million informal workers—thefarmers,artisans,healthcare providers,and serviceprofessionals who form the bedrock of our society andeconomy. This roadmap is a pioneering effort to place theirstories, struggles, and aspirations at the very center of ournational conversation on technology. In these pages, you will meet Bindu, Samar, Lata, Aman,and Rekha—a healthcare worker, a carpenter, a weaver,an electrician, and a farmer. Their lived realities remindus that the true measure of technological progress is notsimply in productivity gains or economic growth, but in its power to transform lives with dignity, opportunity, and hope.For India, the challenge is not just to deploy AI—it is to make AImatter in the lives of millions who have historically been on themargins of formal development pathways. The vision presented here is both ambitious and achievable. Itproposes aNational Mission: Digital ShramSetu—a technology-drivenbridge designed to empower informal workers with trust, access,and skills in the digital age. By harnessing frontier technologiessuch as AI, blockchain, and immersive learning, we can dismantlesystemic barriers and enable inclusion at a scale the world hasneverwitnessed.Our pioneering success with digital publicinfrastructure—from Aadhaar to UPI—has shown the world whatIndia can achieve when innovation is combined with inclusivity. Wenow stand at a similar inflexion point, with a once-in-a- generationopportunity to reimagine the future of work for every Indian. This is not a task for one institution or sector alone. It calls forpurposefulcollaboration between government,industry,civilsociety, and academia. If we come together with intent, compassion,andresolve,we will not only accelerate India’s developmenttrajectory but also ensure that our growth story is one that belongsto all—resilient, inclusive, and equitable. It is my privilege to introduce this roadmap. May it serve as a callto action, an inspiration, and most importantly, a reminder thatthe promise ofViksit Bharat 2047will be fulfilled only when everyworker, formal or informal, stands not just as a beneficiary ofprogress, but as its catalyst. Shri B.V.R. SubrahmanyamCEO, NITI Aayog Foreword Across the world, Artificial Intelligence is triggering debateson automation, efficiency, and disruption. But here in India,we are charting a different course—one where technologyis not a force of exclusion, but of extraordinary inclusion.I think the biggest opportunity for AI and other frontiertechnologies lies in their ability to revolutionise life for the490 million informal workers who power India’s economicengine.How do we put the world’s most advancedtechnologies in the hands of the most overlooked, sothey can leapfrog constraints and claim their rightfulplace in India’s growth story? To answer this, we looked far beyond data sets andalgorithms. We immersed ourselves in the lived realitiesof informal workers—a home healthcare aide in Rajkot, acarpenter in Delhi, a farmer, and others —to understandtheir challengesand dreams.These stories illuminatethe barriers that persist, but also reveal the immense potentialthat the right technology, thoughtfully deployed, can unlock. Forthese millions, technology must not replace, but amplify their skills,aspirations, and livelihoods. Thisroadmap envisions a 2035 where voice-first,AI-poweredinterfaces shatter barriers of language and literacy, making digitalplatforms universally accessible; where smart contracts guaranteetimelyand transparent payments;where micro-credentials andon-demand learning empower workers to upskill at the speed oftheir ambition. But achieving this inclusive digital leap will requiremore than optimism—it will demand concerted investments in R&D,targeted skilling initiatives, and the nurturing of a robust, innovation-driven ecosystem. At the heart of this blueprint stands the national mission,‘DigitalShramSetu’, an urgent call to harness frontier technologies for theupliftment of India’s informal sector at scale. This is a vision rootednot just in technological possibility, but in moral necessity. I am deeply grateful to the Expert Co