您的浏览器禁用了JavaScript(一种计算机语言,用以实现您与网页的交互),请解除该禁用,或者联系我们。 [Salesforce&德勤数字]:2025年互联互通基准报告 - 发现报告

2025年互联互通基准报告

信息技术 2025-03-13 Salesforce&德勤数字 欧阳晓辉
报告封面

Table of Contents 1 Foreword About the Report 6 Central IT Teams Lead the Rising AI Demand Fuels theNeed for Robust Integration AI Adoption Surpasses Disconnected DataStrains IT Resources IT Teams Signal a Executive Summary Generative AI has already reshaped how humans interact withAI via prompts, and the next frontier will have an even greaterimpact. As organizations’ AI strategies mature, we are seeing anincrease in adoption of agentic AI. The agentic enterprise will This underscores the critical role of robust data managementand integration in leveraging AI effectively. Companies thatembrace this shift are not only more agile and efficient but also In this report you will find critically important data points thatunderpin the need for a unified strategy and foundation for Executive Summary 93%66% Even so, 66% of respondents still don’tprovide an integrated user experienceThe vast majority of IT leaders reportintentions to introduce autonomous The average number of apps usedby respondents is 897 — with 45%reporting using 1000 applications ormore — further hindering IT teams’ 95% 86% With IT leaders being pushed toincorporate AI, 86% of respondentsanticipate their teams’ workload torise in the next year. That’s while Nearly all (95%) of IT leaders reportintegration as a hurdle to implementingAI effectively, but APIs have helped.55% of IT leaders report APIs improve Foreword AI adoption speed has surpassed predictions from even a year ago, with 84% of enterprise CIOs* believing that AI will be asimportant to their businesses as the internet. Now, on the cusp of the next era of AI — the agentic enterprise — 40% of organizations s - leaders continue to see¹ ôaús to Âeet t¨e increased deÂand for eĄciencú and productióitúŧ digital transforÂation ¨asremained slow for most organizations. This puts greater strain on their teams to navigate balancing current capabilities withbusiness aspirations: steadily incorporating AI and digital agents across an ecosystem of hundreds of distinct applications while also Despite this challenge, the demand for AI continues to surge. Leading organizations should establish a proactive integration strategyt¨at uniĆes t¨e entire -b estateŧ encoÂpassing apps and sústeÂsŧ autoÂationsŧ and T-sŧ all of ô¨ic¨ are óital for drióing reóenue Beena AmmanathGlobal Deloitte AI Institute Leader About the Report MuleSoft’s 10th annual Connectivity Benchmark Report, incollaboration with Vanson Bourne and Deloitte Digital, is We conducted this double-anonymous online survey betweenOctober and November 2024 across the United States, theUnited Kingdom, France, Germany, the Netherlands, Australia,Singapore, Hong Kong, and Japan.We conducted this double-anonymous online survey betweenUnited Kingdom, France, Germany, the Netherlands, Australia, We ensured that only suitable participants responded tothe survey using a rigorous, multilevel screening process.Respondents are all IT leaders with managerial positionsor above in an IT department. All respondents work at an 1,050 IT decision makerswere surveyed in October andNovember 2024, split in the Top Insights 93% 78% 93% The vast majority (93%) feel that AIwill increase developer productivityover the next three years, which is upseven percentage points since last Introducing autonomous agentswithin the next two years is on theroadmap for 93% of IT leaders — The average number of AI modelsestimated being used doubled from2024 — and IT leaders predict a further Autonomous Agents:A Growing Force Building on the momentum of generativeAI, organizations are rushing to implement A staggering 93% of IT leaders say they havealready implemented or will be implementingautonomous agents in their organization within Currently, 40% of respondents say they alreadyhave autonomous agents in place, and a further AI Adoption OutpacesIT Leader Estimates AI adoption has surged beyond expectations, withthe number of models implemented exceeding Just last year, IT leaders estimated they wouldbe increasing their AI model usage by 69% overthe next three years from an average of 9 models Now, IT leaders are seeing even more AI modelson the horizon, predicting a substantial 78%increase in the number of models being used IT Staffing Budgets Growas AI Projects Accumulate Respondents report IT budget estimates have increased by an As demand for AI grows, so does the budget: 85% ofIT decision-makers expect an increase in their overallbudget in 2025, while 11% anticipate that their IT To prepare for the expanded use of AI, enterprise CIOsare allocating 25% of their budgets to data infrastructure From 2021 to 2025, estimated IT staffing budgets Along with an increased budget, 86% IT leadersanticipate workloads to rise, as well. On average they 2021IT teams are increasingly leveraging proprietary AI models to enhancethe security and governance of APIs. These AI models excel in detecting 2025$9.81million$16.91millionand mitigating se