从繁文缛节到机遇：阿联酋在零政府官僚主义和实现效率方面的转型之旅

The World Governments Summit is a global platform dedicated toshaping the future of governments worldwide. Each year, the Summitsets the agenda for the next generation of governments with a focuson how they can harness innovation and technology to solve universalchallenges facing humanity.The World Governments Summit is a knowledge exchange center atthe intersection of government, futurism, technology, and innovation.It functions as a thought leadership platform and networking hub forpolicymakers, experts, and pioneers in human development.The Summit is a gateway to the future as it functions as the stage foranalysis of future trends, concerns, and opportunities facing humanity.It is also an arena to showcase innovations, best practice, and smartsolutions to inspire creativity to tackle these future challenges.To Inspireand EnableThe Next Generationof GovernmentsWorld Governments Summit Executive SummaryOver the years, persistent red tape and inefficiencies have grippedgovernments worldwide, being identified as critical barriers to economicgrowth and societal wellbeing. Overly complex procedures and burdensomerequirements drain time, resources and effort, creating inefficiencies thatstifle economic growth and diminish public satisfaction. In the UnitedStates, red tape in 2022 alone cost the entire economy a staggering $3.079trillion USD, equivalent to 12% of U.S. GDP1, and businesses collectivelyinvested over 10.0 billion hours annually fulfilling federal paperworkrequirements in 2021.2Private sector companies face extensive demands to comply withgovernment requirements, such as meeting environmental obligations,with small and medium enterprises (SMEs) bearing a disproportionateshare of this burden due to their limited capacity, impeding their abilityto innovate, scale and compete. Citizens, residents and visitors encounterbureaucracy when navigating everyday processes, such as securinglicenses, or applying for social benefits, which often manifests as a barrierto essential services, exacerbating inequality and systematic inefficiencies.A survey in 2022 found that 53% of public service customers across NorthAmerica, Europe, and Asia-Pacific stated that accessing public services isfrustrating.3To help address red tape, governments worldwide have employed variousstrategies, ranging from implementing targeted bureaucracy reductioninitiatives and one-stop-shop transformations to regulatory reforms andother innovative technology-driven solutions. In today’s fast-changingworld, where economic growth and innovation define influence, stayingahead in the race for competitiveness is critical. Falling behind is not anoption when the stakes involve attracting world-class talent, securinginvestments and maintaining a thriving private sector.The UAE has undergone remarkable 25-yearjourney to enhance administrative efficiency,addressing the complexities of bureaucratic redtape that constrain businesses and individualsby adopting digital advancements, streamlinedprocesses, and a customer-centric approach. The UAE has undergone remarkable 25-year journeyto enhance administrative efficiency, addressing thecomplexities of bureaucratic red tape that constrainbusinesses and individuals by adopting digitaladvancements, streamlined processes, and a customer-centric approach. Beginning with the launch of thee-Dirham system in 2001, the UAE implemented keyinitiatives such as the Sheikh Khalifa GovernmentExcellence Programme, the UAE Government Strategy, andthe Performance Management System (ADAA), all aimed atmodernizing governance and improving efficiency.The introduction of Smart Government in 2013 furtherrevolutionized service delivery by leveraging mobiletechnology to provide seamless access to governmentservices. By 2018, UAE Pass emerged as a crucial step indigital transformation, offering a unified digital identitythat reduced administrative burdens and enhancedsecurity. These efforts have laid the foundation for a moreagile, transparent, and efficient governance model thatcontinues to evolve.The UAE’s commitment to innovation and excellencehas driven numerous strategic initiatives, including thelaunch of the UAE Government Excellence Model in 2015,the Government Accelerators initiative in 2016, and theRegulations Lab (RegLab) in 2019 to foster legislativeflexibility for emerging technologies. The country has alsoprioritized real-time service evaluation through platformslike the Mystery Shopper app and the Government ServicesObservatory. In 2021, the UAE Digital Government Strategy2025 reinforced a vision for AI-driven governance,blockchain integration, and data analytics to furtherstreamline public services. By 2024, the GovernmentLegislation Platform was introduced to enhance legislativeefficiency.The unveiling of theZero Government Bureaucracy(ZGB) Programmein 2024 marks the culmination of atransformative journey aimed at improving efficiencyand redefining government interaction with the public.Through continuous adapta