让数字技术为人类和就业服务研究报告

Copyright © 2025 International Bank for Reconstruction andDevelopment / the World BankWashington, D.C. 20433+1-202-473-1000www.worldbank.org This work is a product of the staff of The World Bank withexternal contributions. The findings, interpretations, andconclusions expressed in this work do not necessarilyreflect the views of The World Bank, its Board of ExecutiveDirectors, or the governments they represent. The World Bank does not guarantee the accuracy of the dataincluded in this work. The boundaries, colors, denominations, andother information shown on any map in this work do not imply anyjudgment on the part of the World Bank concerning the legal status ofany territory or the endorsement or acceptance of such boundaries.All dollar amounts are US dollars unless otherwise indicated. Rights and Permissions:The material in this work issubject to copyright. Because The World Bank encouragesdissemination of its knowledge, this work may be reproduced,in whole or in part, for non-commercial purposes. Any queries on rights and licenses, includ-ing subsidiary rights,should be addressed to World Bank Publications, The WorldBank Group, 1818 H Street NW, Washington, DC 20433, USA;fax: 202-522-2625; e-mail: pubrights@worldbank.org. From Promise to ProductivityMaking Digital WorkforPeople and Jobs Contents Foreword................................................................................................viiAcknowledgments.................................................................................ixAbbreviations and Acronyms...............................................................ixExecutive Summary..................................................xi 2.1Digital in Education: More Data, More Opportunity,More Learning.................................................................................62.2Digital in Health: More Data and Access, Better Careand Administration.........................................................................92.3Digital Solutions to Support Social Safety Nets.......................132.4The Flip Side: An Array of Risks in Using Technology.............14 3Why Technology Has Not Yet Reached FullPotential.....................................................................17 3.1Foundational Barriers Hamper Widespread Adoption...........173.2The Techno-Optimism Effect......................................................213.3Endless Pilots with Few Scaled Solutions: Pilotitis...................223.4Weaknesses in Implementation, Follow-Through,and Sustainability..........................................................................233.5Data Fragmentation and a Weak Regulatory Environment....243.6Challenges in Financing and Prioritization...............................26 4Looking Forward: Why This Time Might BeDifferent....................................................................29 4.1Reasons for Optimism..................................................................294.2Imagining Technology-Infused Human Capital Growth.........31 iii 4.3How Technology May Transform Education.............................324.4Elevating Health Systems to New Heights with Technology..344.5How Technology Can Help Protect the Vulnerable.................36 5Government Action.................................................39 5.1Strengthen Shared Digital Infrastructure..................................395.2Invest in Integrated Digital Services and SharedSystems...........................................................................................405.3Facilitate Responsible, Beneficial PrivateSector Engagement......................................................................415.4Manage Digital Vulnerability Using BalancedRisk Approaches...........................................................................43 7References.................................................................47 Boxes 1Digital Classrooms and Online Learning Platforms..................82Promoting Virtual Reality Technologies in PublicTechnical Institutes.........................................................................93Telemedicine Services for Chronic DiseaseManagement.................................................................................114Digital Job Aids That Support CommunityHealth Workers..............................................................................125Challenges with the One Laptop per Child andMassively Open Online Course Initiatives................................226Digitalized and Personalized Learning MathematicsSoftware in Ecuador.....................................................................33 Tables 2.1The benefits of digital technology in human capitaldevelopment for people who receive services, peoplewho provide the services, and people who manage theservices.............................................................................................64.1Looking forward..............................................................