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FY 2024ChadCountry Opinion Survey Report Acknowledgements The Chad Country Opinion Survey is part of the County Opinion Survey (COS)Program series of the World Bank Group. This report was prepared by the BusinessIntelligence (BI) team, led by José De Buerba (Senior External Affairs Officer) andSvetlana Markova (Senior External Affairs Officer). Yulia Danilina, Jessica Cameron,Nan Lin, and Sofya Gubaydullina oversaw the design, reporting, and analysis of thesurvey results. Noreen Wambui and Irina Popova provided data support. BI acknowledges the significant contribution of the Chad country team andindependent field agency, COMDEV Consulting. In particular, BI is grateful for thesupport from Kochikpa Abdou Raman Olodo (OperationsOfficer), Edmond BagdeDingamhoudou (Senior External Affairs Officer), and Nako Madjiasra (Consultant) whocoordinated the survey-related activities from N’Djamena, Chad, and Bamako, Mali. Contents ObjectivesMethodology OverviewOverall ContextOverall Attitudes Toward the World Bank GroupWorld Bank Group’s Support for Development AreasWorld Bank Group’s Engagement on the Ground in ChadWorld Bank Group’s Financial Instruments and Knowledge WorkThe Future Role of the World Bank Group in ChadCommunication and OutreachSample Demographics and Detailed Methodology Objectives This survey was designed to assist the World Bank Group (WBG) in better understanding how stakeholders in Chad perceive theWBG. The survey explored the following questions: How familiar are stakeholders with the WBG? How much do they trust the WBG? 2.Key Indicators:What opinion do key stakeholders have of the WBG regarding its effectiveness, relevance, alignment withChad’s development priorities, and other key indicators? Are opinions improving or declining? 3.Development Priorities:What areas of development are perceived to be the most important? Have the priorities changedover the past three years? How effective is the WBG perceived to be in these areas? 4.Engagement on the Ground:How is the WBG perceived as a development partner in Chad? Are opinions improving ordeclining? 5.Financial Instruments and Knowledge Work:What do key stakeholders value the most regarding the WBG’s work inChad? What opinion do key stakeholders have of WBG financial instruments and knowledge products? Are opinionsimproving or declining? What are stakeholders’ suggestions for improving WBG’s effectiveness? 6.Communication and Outreach:What are the preferred communication channels? Are there differences among stakeholdergroups in terms of preferred channels? 7.Message Recall:What key topics do stakeholders recall when the WBG communicates? Is there a relationship betweenmessage recall and views of the WBG’s work? Methodology Overview FieldedApril–May 2024 ▪450 potential participants were asked to complete a mostlyquantitative survey▪Respondents received the survey via courier or completed it online▪List of names provided by the WBG country team andsupplemented by the field agency▪Fieldwork managed by the independent field agency ▪305 participants (68% response rate) ▪27% from N’Djamena▪41% currently collaborate with the WBG ▪Compared to FY21 Country Survey ▪342 participants (82% response rate)▪Respondents received the survey via courier or completed it online▪24% collaborated with the WBG Overall Context “The WBG must collaborate with effective partners who are in direct contact with vulnerablepopulations in Chad. This collaboration should aim to reduce vulnerability rates, effectively combatfamine, address climate change, improve the local population’s health, provide microcredit toagricultural organizations, and reduce unemployment in both urban and rural areas.”(Government Institution Respondent) “The World Bank Group needs to understand that a country's development relies on thedevelopment of basic socio-educational infrastructure (transportation, schools). Without theseelements, there is no development. The final element is the social climate. The World Bank Groupis urged to demonstrate a clear commitment to establishing a government that serves the people.”(Respondent from theOffice of the President/PM/Minister) In your opinion, what is the most important thing the WBG could do to increase its effectiveness in Chad? (N=225) Stakeholders are Less Familiar with the WBG’s Work ▪Respondents in this year’s Country Survey were asked toindicate their familiarity with the work of several otherorganizations besides the World Bank Group. Of theseorganizations, respondents in Chad indicated the highestlevels of familiarity with the work of the European Union, theAfrican Development Bank (AfDB), and the WBG.Respondents were least familiar with the work of theInternational Monetary Fund (IMF) in Chad. ▪Comparison of FY24vs.FY21:Respondents in this year’sCountry Survey reported significantly lower levels of familiaritywith the World Bank Group compared to the FY21 Survey: Mean familiarity:FY24 = 4.9FY21 = 6.1 Familiarity with