数字社会保护提供系统行动手册：走向动态包容和互操作性2024

Towards Dynamic Inclusion and Interoperability © 2024 International Bank for Reconstruction and Development/The World Bank. 1818 H Street NW, Washington, DC 20433, USA.Telephone: 202–473–1000; Internet: www.worldbank.org. Some rights reserved This work is a product of the staff of The World Bank with external contributions. The findings, interpretations, and conclu-sions expressed in this work do not necessarily reflect the views of The World Bank, its Board of Executive Directors, or thegovernments they represent. The World Bank does not guarantee the accuracy of the data included in this work. The boundaries, colors, denominations,and other information shown on any map in this work do not imply any judgment on the part of The World Bank concerningthe legal status of any territory or the endorsement or acceptance of such boundaries. Rights and Permissions This work is available under the Creative Commons Attribution 3.0 IGO license (CC BY 3.0 IGO)http://creativecommons.org/licenses/by/3.0/igo. Under the Creative Commons Attribution license, you are free to copy,distribute, transmit, and adapt this work, including for commercial purposes, under the following conditions: Attribution—Please cite the work as follows: Karippacheril, Tina George, Luis Iñaki Alberro Encinas, Ana Lucia Cardenas Mar-tinez, Conrad Daly, and Satyajit Suri. 2024.Playbook on Digital Social Protection Delivery Systems: Towards Dynamic Inclusionand Interoperability. ©World Bank. License: CC BY 3.0 IGO. Translations—If you create a translation of this work, please add the following disclaimer along with the attribution:Thistranslation was not created by The World Bank and should not be considered an official World Bank translation. The World Bankshall not be liable for any content or error in this translation. Adaptations—If you create an adaptation of this work, please add the following disclaimer along with the attribution:This isan adaptation of an original work by The World Bank. Views and opinions expressed in the adaptation are the sole responsibilityof the author or authors of the adaptation and are not endorsed by The World Bank. Third‑party content—The World Bank does not necessarily own each component of the content contained within the work.The World Bank therefore does not warrant that the use of any third-party-owned individual component or part containedin the work will not infringe on the rights of those third parties. The risk of claims resulting from such infringement rests solelywith you. If you wish to re-use a component of the work, it is your responsibility to determine whether permission is neededfor that re-use and to obtain permission from the copyright owner. Examples of components can include, but are not limitedto, tables, figures, or images. All queries on rights and licenses should be addressed to World Bank Publications, The World Bank Group, 1818 H Street NW,Washington, DC 20433, USA; fax: 202–522–2625; e-mail: pubrights@ worldbank.org. Photos: Cover and page viii:Photo © Dominic Chavez/World Bank Page 1:https://www.flickr.com/photos/worldbank/32798792577/ (Photo: World Bank / Sarah Farhat)Page 11:https://www.flickr.com/photos/worldbank/3492673512/ (Photo: © Simone D. McCourtie / World Bank)Page 145:https://www.flickr.com/photos/worldbank/34351889973/ (Rama George-Alleyne / World Bank)Page 169:https://www.flickr.com/photos/worldbank/21978712908/ (Photo © Dominic Chavez / World Bank)Page 177:https://www.flickr.com/photos/worldbank/7826373720/ (Photo: Arne Hoel / World Bank) Contents Acknowledgments .....................................................................................................................................................................vAcronyms and Abbreviations .................................................................................................................................................viExecutive Summary............................................................................................................................................................... viiiI. INTRODUCTION..................................................................................................................................................... 31. Motivation...................................................................................................................................................................................................................................32. Setting the scene: social protection, people, and technology........................................................................................................................... 73. Scope........................................................................................................................................................................................................................................... 8II. CONCEPTUAL FRAMEWORK....................................