
categorical programs, poverty-targeted programs, labor benefits and services, disability benefitsservices, and social services.TheSourcebookseeks to address concrete “how-to” questions, including:Leveraging Digital Technology forAdaptive Social Protection in Pakistan How do they ensure dynamic inclusion, especially for the most vulnerable and needy?How do they promote better coordination and integration—not only among social protecMelis Guven, Zaineb Majoka, and Gul Najam Jamy © 2024 International Bank for Reconstruction and Development / The World Bank1818 H Street NWWashington DC 20433Telephone: 202-473-1000Internet: www.worldbank.org Disclaimer This work is a product of the staff of The World Bank. The findings, interpretations,and conclusions expressed in this work do not necessarily reflect the viewsof The World Bank, its Board of Executive Directors, or the governments theyrepresent. The World Bank does not guarantee the accuracy, completeness, orcurrency of the data included in this work and does not assume responsibilityfor any errors, omissions, or discrepancies in the information, or liability withrespect to the use of or failure to use the information, methods, processes,or conclusions set forth. The boundaries, colors, denominations, and otherinformation shown on any map in this work do not imply any judgment onthe part of The World Bank concerning the legal status of any territory or theendorsement or acceptance of such boundaries. Nothing herein shall constituteor be construed or considered to be a limitation upon or waiver of the privilegesand immunities of The World Bank, all of which are specifically reserved. Attribution Please cite the work as follows: Guven, Melis, Zaineb Majoka, and Gul NajamJamy. 2024. The Evolution of Benazir Income Support Programme’s DeliverySystems: Leveraging Digital Technology for Adaptive Social Protection inPakistan. Washington, DC: World Bank Rights and Permissions The material in this work is subject to copyright. Because The World Bankencourages dissemination of its knowledge, this work may be reproduced,in whole or in part, for noncommercial purposes as long as full attribution tothis work is given. Any queries on rights and licenses, including subsidiary rights, should beaddressed to World Bank Publications, The World Bank Group, 1818 H Street NW,Washington, DC 20433, USA; fax: 202-522-2625; e-mail: pubrights@worldbank.org. Cover and Layout Design: A.DelaRoche DesignsPhotography credits: World Bank Photo Collection (Flickr Attribution-NonCommercial-license), Shutterstock (Shutterstock standard image license),and Wikicommons (licensed under the Creative Commons Attribution 4.0International license) THE EVOLUTIONOF BENAZIRINCOME SUPPORTPROGRAMME’SDELIVERY SYSTEMS Leveraging DigitalTechnology for AdaptiveSocial Protection in Pakistan Melis Guven, Zaineb Majoka, and Gul Najam Jamy THE EVOLUTION OF BENAZIR INCOMESUPPORT PROGRAMME’S DELIVERY SYSTEMS Leveraging Digital Technology forAdaptive Social Protection in Pakistan CONTENTS TheSourcebook on the Foundations of Social Protection Delivery Systemssynthesizes real-world3.1The launch and expansion of the Benazir Income Support Programme3.2The launch and expansion of the National Socio-Economic Registry3.3Provinces roll out social protection programs aimed at adaptive social protection162333 a broad view of social protection, covering various intended populations such as poor or low-incfamilies, unemployed workers, persons with disabilities, and individuals facing social risks. It discumany types of interventions that governments provide to individuals, families, or households, inc4.1 ASSESS4.1.1Outreach and communications4.1.2Intake and registration and assessment of needs and conditions373743 categorical programs, poverty-targeted programs, labor benefits and services, disability benefits4.2 ENROLL45 TheSourcebookseeks to address concrete “how-to” questions, including:How do countries deliver social protection benefits and services?How do they do so effectively and efficiently?How do they ensure dynamic inclusion, especially for the most vulnerable and needy?How do they promote better coordination and integration—not only among social protec4.4 MANAGE4.4.1Case management and grievance redress mechanism4.4.2Monitoring conditionalities for the Benazir Taleemi Wazaif and Nashonuma CCTS4.4.3Monitoring of payments4.4.4Exit decisions5959646768 experience?6. Conclusions and recommendations73 The delivery systems framework elaborates on the key elements of that operating environment.framework is anchored in core implementation phases along the delivery chain. Key actors, incluReferences78 FIGURES Figure 1:Social protection delivery chainFigure 2:Persistent human capital index gap between the richest and poorest group over decadesFigure 3:The BISP’s budget allocation and number of beneficiariesFigure 4:BISP’s annual budget allocationFigure 5A:Poverty rates by districtFigure 5B:BISP beneficiaries b