2023年度快手环境、社会及官治报告

2023年度環境、社會及管治報 ESG ESGESG •ESG •KPIsKPIs•ESG•ESG ESGESGESGESGESGESGESGESGESGESG ESGESGESGESGESG2023CDP 2023ESGESGCESG2024320ESG ESG 綠色運營 2023UPTIME M&O (Management and OperationsUPTIME M&O(CQC) 202330,398 20232,997 守護隱私和數據安全 2023ISO 27001ISO 27701ISO 27017100% 202320,000+3,000+500+ 知識產權保護 202312 3111,6514,5179,8086,240 平台責任 202313331 20232985%94% 員工成長 20231 2023123114357.9%44.3% 2023123130%-40% 202312 31eNPS20224.1%7.9% 100%202312314,816 202312 314,1661491 商業道德 202327,212100% 20234,928 供應鏈管理 202312316,1415,990151 社會責任 20232,73035,566 ESG ESG--ESGESG ESGESGESG ESGESG2023ESG(TCFD) ESG2432023912023 2023ESGESGESGESGESGESGESG(CDP)ESGESGESG ESGESGESG 1.ESG 2.ESG2,414 3.ESG 4.ESG 2023 1. 1.1 (ISSB)2— • ESGESG • • 2023 IDC12023ISO 2230171.4% • 2023712—4,4009,700 1.2 1.2.1 PDCA2 • 2023 LEEDLEED 2023202120268% • 2021-20232024IDC2023UPTIME M&O (Management and OperationsUPTIME M&O(CQC) 20235 HVDC20%202330,398 2023100.65881.694100%LEED 2023 •2023 •2023IDC 2023 • • PUEWUE WUE0PUE33%12055 1.2.2 FSC7 1.2.3 2023 2023580WUE0.4256%–68% 1.2.4 2023 2. 2.1 2.1.1. 20231314 2023ISO 27001ISO 27701ISO 27017100%SDK82021SDK 20236 1920229 20239CISP9CISSP10 2023 2023App3 2.1.2. 11122023 2023 20233202311 App202311(CCIA)(DSC)20236NFC13 202322GB/T 35274-2023T/CCIA 002-20237(CCSA)(TAF)41GB/T 42884-2023(App) GB/T 43435-2023(App)(SDK)T/TAF 180-20239T/TAF 123-2022(SDK)TAF2023 20231129 2.1.3. 202311 2023123111,6514,5179,8086,2402023AAA2KWAI AAA 2023 2023AI110933311250% 20238300 2023 202373-59202312318,0006,507 2.1.4. (ITU-T)(SAC/TC260)(SAC/TC28)(CCSA)(SAC/TC239)(TAF)(ISC)(CCIA)(CAA)202023(IEEE SA)(CCIA) 2023 202313331 202311101352,730 2.1.5. • 2023 •2023550 •202341v11,000150270900 •20239 • 2023 20235,60026,786 • 2023236 事前 •入駐環節：對商家的主體資質、行業資質、品牌資質進行嚴格審核 •應用圖文識別技術，建立入駐端風控策略模型，識別、攔截違規商家、商品 •與服務商合作，引入優質供應鏈 事中 •將品質指標應用到營銷活動、分銷庫准入條件中，牽引商家優化貨盤、做好服務，提升品質指標 •建立劣質、假貨等策略模型，事中識別違規商品 •監控直播間舉報數據，及時獲取用戶反饋 •與權威質檢機構合作，神秘買家抽檢商品 事後 •建立監控指標、報表分析，及時發現品質數據異常商品 •根據質檢機構的結果反饋，處罰違規商品、商家 •與品牌方、公安機構合作，打擊售假商家 202320%30% 2023 2.1.6. • 2023SOP83 2023100%405356 20232985%94%20237224 • App40106 20235.0 2023 600 + 2023 423 4(App)App 2.2. 2.2.1. • 2023 2023100% 2023 2023 2023123114357.9%483 • 20232023123130%–40% 2023 • 2023 2023App 202312eNPS1420224.1%7.9% 2023 • 202320SHOW202325,745 • 2023466 • 20236125,00017 • 202382023500 2.2.2. LEARNINGTEACHSOPMENTORLEADTECHTALKUPSTART 20233+1 100%202312314,816 2630,000 2023 2023 2.2.3. 20234AED15EAP16EAP 20231044,166149120222,30020231.3 EAP 2023EAP182,700837 20237 2.3 2.3.1 (TheForeign Corrupt Practices Act)(Bribery Act 2010 of UK)2023 2023 BPBP 7*2420237*249 2023 20234,92820223,38046% 2023761502202374 202361125,54688% 2.3.2. 2.3.3. 2023+ 2.4. 2.4.1. 2023202312316,1415,990151 9449 2023197(T)(Q)(R)(D)(C)(O) 2.4.2. ESG (EHS) 5,50045,479.525,85023,650 2023ESG80% 2.5. 2.5.1. 202314001,000 • 20232100202361,000 +202320231125200,000 8,100 202288,100 2.5.2. 20232,73035,566 20231024700 20237 202310192023 2023— 202311162023—2023 2023—SDG 202311181051262023• ESG100 ESG6,400ESG100 -2022 2023320222022 20231221202318 202312302022-2023