公共计算机中心与可持续宽带采用案例研究

Broadband Technology Opportunities ProgramEvaluation StudyOrder Number D10PD18645 Case Study ReportRound 2 Submitted December 19, 2013 ASR Analytics, LLC1389 Canterbury WayPotomac, MD 20854 Delaware Department of State(Delaware Division of Libraries) Federal TIN: 20-1204680DUNS: 15-108-3305GSA Schedule #: GS-10F-0062R Public Computer Center Submitted to:Shelita Saint-Louis, Contracting OfficerCassandra Sterba, Contract SpecialistAcquisition Services DirectorateNational Business CenterDepartment of the Interior Table of Contents Executive Summary............................................................................................................................ 1Section 1.Introduction ................................................................................................................... 31.1What the Interviewees Told Us ............................................................................................ 3Section 2.Impacts.......................................................................................................................... 52.1Focus Areas ......................................................................................................................... 62.2Workforce and Economic Development............................................................................... 72.3Digital Literacy.................................................................................................................... 122.4Education and Training ...................................................................................................... 142.5Quality of Life/Civic Engagement ....................................................................................... 16Section 3.Recovery Act Goals .................................................................................................... 183.1Provision of Services.......................................................................................................... 183.2Broadband and Economic Growth ..................................................................................... 22Section 4.Grant Implementation ................................................................................................. 234.1Facilitating Conditions ........................................................................................................ 244.2Social Influence .................................................................................................................. 254.3Effort Expectancy ............................................................................................................... 264.4Performance Expectancy ................................................................................................... 27Section 5.Techniques, Tools, and Strategies ............................................................................. 285.1Techniques, Tools, and Strategies..................................................................................... 285.2Challenges ......................................................................................................................... 28Section 6.Conclusions................................................................................................................. 30Section 7.Quantitative Analysis .................................................................................................. 317.1Impact of the BTOP Grant on Employment ....................................................................... 31Section 8.Next Steps for the BTOP Evaluation Study ................................................................ 33Notes................................................................................................................................................. 35Glossary............................................................................................................................................ 37Bibliography ...................................................................................................................................... 39 List of Tables Table 1. APEX Performance Results ............................................................................................... 17Table 2. Facilitated Lab Attendees by Location ............................................................................... 31Table 3. Estimated Number of Jobs Attained as a Result of Facilitated Labs ................................. 32 List of Figures Figure 1. Words Interviewees Used Frequently ................................................................................. 4Figure 2. Grantee Training Hours Categorized by Focus Area .......................................................... 6Figure 3. Focus Area Statements Made by Interviewees................................................................... 7Figure 4. Cumulative Reported Job Offers as of March 31, 2013 .....................