Traveler Insights：在线预订工具-BCD Travel

OnlineBookingTools by BCD Travel Research & Intelligence Aboutthesurvey In this survey, we examine the tools travelers use tobook business trips. The goal is to better understandhow well today’s booking solutions meet travelerneeds and identify opportunities for improvement. The results are based on an online survey of 833business travelers worldwide, conducted in April 2026. Whowe surveyed Whowe surveyed Industries Onlinebookingtools(OBT)adoptionbytravelers Otherbookingmethods Among OBT users, almost four in 10 rely exclusivelyon these tools. When using alternative bookingmethods, travelers most often turn to travel agents orbook directly with suppliers. Nine in 10 travelers book business trips via onlinebooking tools. Mandatoryuse ofOBT BypassingOBTs While a third of traveling employees always use theircompany’s OBT, adoption is not universal, particularlyin the case of changes or complex itineraries. Nine in 10 business travelers report that the use ofOBTs is mandated by their employers. SuppliersbookedthroughOBTs FrequencyofOBTuse OBTs are most commonly used to book air and hotel,followed by car rental, while other types of groundtransportation are booked far less frequently throughthese tools. Consistent OBT use is widespread among travelers:Seven in 10 use their company OBT every time theybook business trips. Why useanOBTifnotmandated OBTuseifnotmandated Compliance with company policy and the convenienceof having all bookings in one place emerge as theprimary drivers. Nearly two-thirds of travelers would use a companybooking tool if it wasn’t mandated. Travelersatisfactionwith OBTs Over three-quarters of travelers are happy with their company’s OBT, with just one in 10 expressingdissatisfaction. Bookingexperience ConfidenceinOBTs While most travelers report that company-providedOBTs meet their needs, gaps remain in both coverageand usability. Two-thirds of travelers trust their OBT to show thebest option. OBTshortcomings Business travelersidentify content quality,pricing and bookingcomplexity as the keygaps in OBTs. CommunicationviaOBT Travelers find messages with flight information and disruption warnings to be the most helpfulcommunication received through OBTs. Policy alerts are considered the most annoying. ImportantOBTcapabilities For travelers, policycompliance is the mostimportant feature ofcompany OBTs,followed by disruptionmanagement andexpense integration. OBTimprovements The ability to savefavorite hotels for easyrebooking and simplerflight comparison are thetop two improvementsthat would make thebiggest difference fortravelers. TheOBTcapabilitiestravelersseek Travelers would like OBTs to be faster, easier and moretrustworthy, especially for finding the right travel options,comparing prices correctly and making changes withoutagent support. •Improved flight search•Enhanced hotel content•In-tool changes & cancellations•Competitive, transparent pricing•Faster, simpler booking •Personalized booking experience•Multi-segment booking support•Integrated ground transportation•Seamless expense integration•Improved agent support Use ofAI AIusecases About one in fivetravelers reportusing AI for tripplanning orbooking. The most common use cases include searching forand comparing travel options and planning itineraries. AItools Three-quarters rely on company-approved AI tools, whileslightly over a quarter use external tools of their choice. RoleofAI Over half of travelersview AI as a tool forsuggesting traveloptions, with the finaldecision remaining intheir hands. Only 7%are comfortable with AIfully booking trips ontheir behalf. How BCD can help Our AI-powered Tripsource platform offers a connected ecosystemof trip management capabilities, designed to help you driveadoption, control costs. and elevate the traveler experience. Breadth and depth of contentAccess to multi-source content via direct connects, the GDS, global and regionalaggregators and low-cost carriers. Travel risk and disruption managementReal-time risk alerts , “I’m safe” check-in and access to an agent when your travelers need in-route support. Real-time communication & engagementItinerary-based messaging guides decisions as they happen – increasing confidence, compliance andreducing spend. How is Tripsource different? Tripsource is not a traditional OBT. It’s a modern booking and trip management experiencedesigned around travelers, seamlessly connecting them to the full travel ecosystem. AI-driven.Human-centric Control, choiceand clarity Gap-proof travelcontent A truly connectedexperience Travelers can access a full rangeof global travel options in oneplace, including flights, hotels,and ground transportation,ensuring they always find the rightfit, wherever they’re going. Travelers can manage every part ofthe journey, including booking,service, and trip updates, in oneseamless, award-winningexperience that keeps everything insync and easy to navigate. Travelers get flexib