全球职场状况：人工智能革命的人力因素 2026报告

StateoftheGlobalWorkplace TheHumanSideoftheAIRevolution Gallupiscommittedtobringingthevoiceoftheemployeetothedecision-makingtableaswehelpgloballeaderssolvetheirmostpressingproblems.Inthisreport,wefeatureannualfindingsfromtheworld’slargestongoingstudyoftheemployeeexperience.Weexaminehowemployeesfeelabouttheirworkandtheirlives,animportantpredictoroforganizationalresilienceandperformance. COP YRIGHTSTAND ARDS Thisdocumentcontainsproprietaryresearch,copyrightedandtrademarkedmaterialsofGallup,Inc.Accordingly,internationalanddomesticlawsandpenaltiesguaranteeingpatent,copyright,trademarkandtradesecretprotectionsafeguardtheideas,conceptsandrecommendationsrelatedwithinthisdocument. Thematerialscontainedinthisdocumentand/orthedocumentitselfmaybedownloadedand/orcopiedprovidedthatallcopiesretainthecopyright,trademarkandanyotherproprietarynoticescontainedonthematerialsand/ordocument.NochangesmaybemadetothisdocumentwithouttheexpresswrittenpermissionofGallup,Inc. Anyreferencewhatsoevertothisdocument,inwholeorinpart,onanywebpagemustprovidealinkbacktotheoriginaldocumentinitsentirety.Exceptasexpresslyprovidedherein,thetransmissionofthismaterialshallnotbeconstruedtograntalicenseofanytypeunderanypatents,copyrightortrademarksownedorcontrolledbyGallup,Inc. TheGallupQ¹²itemsareGallupproprietaryinformationandareprotectedbylaw.YoumaynotadministerasurveywiththeQ¹²itemsorreproducethemwithoutwrittenconsentfromGallup. GallupandQ¹²aretrademarksofGallup,Inc.Allothertrademarksandcopyrightsarepropertyof®®theirrespectiveowners. TableofContents FromtheCEO...............................................................................4TheEngagementSlumpContinues..........................................................5TheShrinkingPerkofBeingaManager......................................................7TheFutureofJobs.........................................................................10ManagingtheEmotionalWorkplace........................................................13 RegionalInsights UnitedStatesandꢀCanada...............................................................25LatinAmericaandtheCaribbean........................................................31Europe..................................................................................37Post-SovietEurasia......................................................................43MiddleEastandNorthAfrica............................................................49Sub-SaharanAfrica......................................................................55EastAsia................................................................................61SouthAsia...............................................................................67SoutheastAsia..........................................................................73AustraliaandNewꢀZealand...............................................................79Appendix1:Country/TerritorybyRegionData..............................................85Appendix2:Methodology.................................................................245Appendix3:SupportInformation..........................................................247 FromtheCEO Thetechnologyworks.Largelanguagemodelscandraftlegalcontracts,writecodeandsynthesizeresearchatspeedsnohumanteamcanmatch. Butthosegainsarenotshowingupinthebottomline. ArecentMITstudyfoundthatdespiteroughly$40billioninenterpriseinvestment,95%oforganizationshaveseenzeromeasurableimpactonprofits.AnNBERsurveyofnearly16,000globalexecutivesreportsthat89%seenoeffectonlaborproductivity.InGallup'sowndata,only12%ofemployeesinAI-implementedorganizationsstronglyagreethatAIhastransformedhowworkgetsdoneintheirorganization. So,ifthetechnologyisn'ttheproblem,whatis? Gallup'sdatapointstoananswerthecorporateworldhaslargelyignored:themanager.InorganizationsinvestinginAI,thestrongestpredictorofemployeeadoption,asidefromtechnicalintegration,iswhethertheirdirectmanageractivelychampionsit.Eventhemostsophisticatedneuralnetworkcannotovercomeanindifferentteamleader. OpenAIwouldlikelyagree.Inits2025enterprisereport,thecompanystates:"Theprimaryconstraintsfororganizationsarenolongermodelperformanceortooling,butratherorganizationalreadinessandimplementation." Therelationshipbetweenrealizedtechnologicalgainsandgreatmanagementisnotnew.Adecadeago,researchersatStanford,HarvardBusinessSchoolandMITfoundthatdifferencesinmanagementpracticesaccountedforabout30%ofthevariationintotalfactorproductivity,themostcommonmeasureoftheimpactoftechnologyonꢀproductivity.2 Fordecades,organizationsworldwidehavestruggledtomanagepeopleeffectively.Now,thefinancialstakesarefarhigher.WinningtheAIrevolutionwilldependnotjustonthetechnologyyoudeploybutalsoonhowwellyouleadthepeopleusingit.ThisreportestablishesaglobalbaselineformanagementeffectivenessintheAIera. JonClifton GallupCEO TheEngagementSlumpContinues In2025,globalemployeeengagementdeclinedforasecondyeartoitslowestlevelsince2020. GlobalEngagement%Engaged Theworld’semployeeengagementhasdroppedto