什么在起作用？驾驭人工智能革命与不断变化的未来工作:全球未来劳动力

Navigating the AI Revolutionand the Shifting Future of Work GlobalWorkiorceof theFulure Ahout thc Rcscareh Now in its fourth year, the Global Workforce of the Futureresearch investigates the changing world of work from theworkers' perspective. This year, our research focuses onthe impact on work of Artificial Intelligence (Al) andGenerative Al (GenAl). Americas(7,500)Americas(7,500) EMEA(16,500)EMEA(16,500) APAC(6,000)APAC(6,000) Belgium (511)Poland (519)Denmark (5Q4)Romania (552)Finland (524)Slovenia (425)France (2,Q20)Spain (1.963)Germany (1.942)Sweden (533)Grcccc (530)Switzerland (1,013)Italy (1.946)Turkey (507)Netherlands (516)UK (2,017)Norway (478) Brazil (1,QQo)Mexico (1,000)USA (5,500) Australia (2,000)China (2,000)Japan (2,000) I he Adecco Group surveyed: 80,000 workers across 28 c0undries Fieldwork was conducted in July and August 2o23 in locallanguages. The data is representative with a confidence interval level of95%, and quotas were set to ensure a national representativesample by age and gender in each country. For morc detail. plcasce sce the dctailed mcthodology. Meet our respondents Nationally represcntative across ogc and gcnder All resporiderts employed. across a wide range of sectors.Company sizes range from small (more than io employees)to very large (5,000+) Respondents represent a wide range of job functions Respcndents with supervisory responsibilities accaunt fartwo-ihirds of the sample Two-fifths of respondent.s are agency workers Respondents are mostly white-collar workers(87% vs. 13% blue-collar warkers*) *3 ur rollar. c.2, m:rur:l sbaur cr sk Icc. tre.des: whitn rollar. c... cffirs 2asd,Profnssior al or ndn'nint -:tivn-Tcch wcrkera :re: :definne. :s, t-ssc wha vcrk ir clesign, devslc.arient or rngince:-i1?in : rr: "ge: a* rcch 'c 25 wi:hin the. 1utamative, f-ansF:ora:inn, creray, tcch ane: cleant". firancinl srvicn ar m11.itach.rirz 5nrtc*s Onc-fifth of respondents are tech workcrs* Key Findings The Unfoldins Ai Reyolution ACCESSTOGENAIIS NOTEQUAL WEAREINAGENAIHONEYMOONPHASE UNIQUELYHUMANSKILLSMUSTBENURTURED As technology replaces many technical skills,soft skills will become increasingly important Beyond workers'initial positivity,organisations need a bigger plan for GenAI GenAI use is widespread, but adoption isunequal and workers need clear guidance This: mighl be a pr of:.Jn:d Leclintolog al -iansiliun, bul hurarskill:; - leader shis, enmpalhy 2nd z rr:l r:n ir-lelligunte - wil sl Ilbe: power ul. Tee:hnalgy will ht: P workei s lo t:omple:les TranyIasks, t:ul soil skil s wil Le nHede.:d al:ngside 1. Tu capitalise :nIhe: c:hanging worlu of wu k arou.ndJ Ihen, or gh'iza.ions sfhouldpl t:vide ccahelin&, ir aining antd et:eiahip develapen: hsl.bolsler theie t.n'quely h.man allribules. GμnAl will impHe:l millions l jobs w: ledwide, uu: rtslwoi ke.1s APPtt le be oplirnisI't: aboul wH. I rHH:[et thurr. Tu rn:iv beyud Ihe in'l'al uuzz, wu ker?2nd :garisalit nehd a urepel under sln'iding :fi.sFalenliel alred ils p:lace: 'n L-ei daily wurking lives. This.a:lls for lge aragemeni, mmpping ne:w alesand gel.ing skiller up fasl. Mally wcrkers are figuring ott Fcw to use GenAl at workwithout sary training, Withcut clear, company-wide guiclsnce,usage may be compromised. It will slso lbe uneven: noteveryone currertly has access to Genal. To address t neSaps in sccess and guidlance, palisy a nd workforce pla anirgshcul dl cansicler fai'ness. 'nclu sivi-y and accountsbility.Nobody should be left beh'ro. of workers receive guidancefro employers an how to useAI at wark think the humgn tou:h is stillmcre influential at work of workers thirk the irpart ofAI on their jobs will be positive of degree-educated workers areusirg GenAI at work, comparedwith jus: 51% of secondaryschool-educated workers is the least replaceab.e humanskill, according ta workers of workers fear that GenAI willmake them lose their jobs Touays WorkforeeTrcnls UPSKILLING IS THEPERKOFCHOICE SKILLSAREAPRECIOUSCURRENCY BURNOUT ISPERVASIVE To hold on to talent, focus oncareer progression Match individual skills to in-demandfuture careers Foster wellbeing to reduce the risk ofstress and exhaustion The 'Grea: Resignstisn' is over. but talen: scarcity is stilbig prsolem. Mcra workers are corsidering stayirg gut.cut ncs: are clemar cing training and career ooportunitiesin return. Salary is a ccl for =ttraction but not racentior -today, it's s I asout career clevelopment and ups<illing.Inter al mooil'ty really mat:ers. Tha worlol of work is s ifting from a jcbs based economyto a skil : based one. Trsnsferability cf s<ills is key to :susta'nsble econs Ty. Tc lbecome ir creasing y marketable.workers are planning to take control of their carears byuodsting their expertise. Organisations can help them totarget t re right skil s by irvesing in develogment - fcrgveryone, at gvery level. Naw technology. 'nclucling GenAl, charges how we wor< but notnecessarily how we feel at work. In the race to