2026年政府趋势报告

Deloitte’s Government Trends report, published annually by the Deloitte Center for Government Insights, explores the mosttransformative trends shaping the US and global public sectors, and their implications for government operations in the yearsahead. Drawing on insights from Deloitte’s Government and Public Services practitioners, interviews with public sector leaders,proprietary surveys, and secondary research, the report helps government executives understand, adopt, and operationalize thesetrends to strengthen execution and improve citizen outcomes. Table of contents02 . . . Government Trends 2026: The future of government is now08 . . . Adaptive by design: The next operating model for government16 . . . From enabler to architect: How technology leadership now shapesmission delivery23 . . . Customized for constituents: Agentic AI accelerates personalizedpublic services29 . . . Rewiring regulation: From static rulebooks to adaptive,data-driven oversight37 . . .Cognitive government accelerated: From aspiration to operational reality44 . . . New models of public-private collaboration: Rethinking how governmentscreate public value52 . . . The procurement reset: Adopting a simplicity-first mindset59 . . . Scaling the public sector’s human edge: Making human-AIcollaboration work Government Trends 2026:The future of government is now Governments are entering a transformative period of redesign—notanother modernization or digitization cycle Across jurisdictions, the underlyinggovernment operating systems—therules, workflows, decision rights,and learning loops that shapeperformance—are being rewrittenfor an accelerating environment. •In Australia, New South Wales has built aspatial digital twin that integrates 3D, 4D, andreal-time data across more than 1,000 datasets, giving agencies and councils a sharedenvironment to monitor assets, run scenariosimulations, and support infrastructure andemergency-response decisions.2 Historically, governmental improvement has beenincremental, marked by reform initiatives, modern-ization efforts, and successive waves of digitiza-tion. Each delivered progress, adding up over time.However, today’s operating environment no longersupports gradual change. •A UK government-led trial, involving morethan 20,000 civil servants using generativeAI tools for a three-month period, resultedin self-reported average daily time savings of26 minutes, equivalent to nearly two workingweeks per person per year.3 Rapid advances in artificial intelligence, tighteningfiscal constraints, workforce demographics, andrisks that cascade across interconnected systems areaccelerating external pressures. The pace of changeoutside government is accelerating; government’sinternal architecture often is not. These examples are not simply digitization stories.They reflect a different operating rhythm. Agenciesimprove in weeks rather than years—without wait-ing for crisis-driven permission. The core lesson in the AI era is clear: The biggestgains come not from automating old processes,but from redesigning the work itself. Simplifyingrules. Redesigning workflows around outcomes.Configuring teams and governance so that advancedtechnologies are scaled responsibly. As a result, traditional cycles of reform—no matterhow well-conceived—struggle to match the paceof external developments. Merely integrating newtechnology into outdated processes seldom yieldslasting impact. Government Trends 2026 maps the contours of thisshift. Across eight trends, we examine how AI, newdelivery models, and new ways of organizing arereshaping the fundamentals of government: servicedelivery, regulation, procurement, technology lead-ership, ecosystems, talent, decision-making, andorganizational structure. Forward-thinking governments are respondingdifferently—adopting new approaches by pairing AIand digital capabilities with simplified rules, rede-signed workflows, and adaptive operating modelsbuilt for continuous learning. There are clear signals that this future is alreadyarriving: A new operating reality for government •Deloitte’sGovernment Trends 2024 iden-tified more than 200 global cases in whichagencies delivered quantum-leap improve-ments—up to tenfold cost reductions or 90%cycle-time cuts—alongside major gains inmission outcomes.1 Many of the governments making the most progressare not just adopting new tools or reorganizing orgcharts. They are upgrading the underlying operatingsystem that determines how work flows, decisions aremade, risks are managed, and improvements endure. Five layers shaping the future of government In the AI era, this operating system will be more consequential thanany single technology. It determines whether new capabilities scaleor stall, whether learning compounds or resets, and whether perfor-mance gains survive and persist. Agencies that modernize only onthe surface may find that old constraints reassert themselves. Thosethat change the operating system underneath can see durable gains