毕马威2026年全球科技报告：政府与公共部门

Foreword KPMG’s Global tech report 2026 reveals that government executives have a deep desire to rapidly transform their operations and service deliverythrough technology. Yet they admit they are facing some significant roadblocks—both technical and cultural. ecosystems. They are being limited by siloed thinking, investment and capabilities. They are facingsignificant challenges scaling their pilots and driving adoption. And they are striving to assess theimpact of technological transformation on their workforces, security, capabilities and capacity.The leading governments are those focusing on putting their citizens and businesses at the core of are navigating the complexities of digital transformation,targeting their tech investments, and deriving value, thisreport explores the perspectives ofGovernment technology115 their strategy — moving past siloed processes and implementations to instead focus on outcomes,experiences and experimentation. To move at pace, the leaders are forming more dynamic partnershipsand ecosystems, drawing together critical tools, capabilities and data to rapidly adopt, adapt and scaletechnological advantage.This report highlights some of the key findings of our survey, based on responses from 115 governmentleaders, executives and technology decision-makers around the world.To learn more about the function leaders fromaround the world findings— or to discuss your unique challenges and opportunities — we encourage you to contact yourlocal KPMG member firm. Key findings Tactical to transformational Risk to resilience38% Skills to capabilities rank their cybersecuritycapabilities are mature64% #186% success factors for delivering onthe technology strategy 40 percent of their techbudgets on maintenancethis year innovators or fastfollowers Data to insightsincrease their investmentin cybersecurity over thecoming year agents will become animportant skill within thenext five years 48% admit that they are hitting roadblockswith scaling up their initiatives.43% say they will be deploying AI usecases into production at scale withinthe next 12 months.Investment to value say that they have37% plan to expand and75% maturity in their enterprisedata management tech ecosystem andpartnerships 36% than 10 percent foundational and core tech slowing collaboration Tacticaltotransformational suggests that most are more focused on maintaining and modernizing their technology estate rather than transforming it — likely reflectinggovernment’s strong desire to ensure continuity and minimize risk in operations and service delivery. Their reported maturity across coretechnology functions reinforces the finding; most are rapidly moving to optimize areas like application lifecycle management and network andcloud infrastructure — key to driving operational efficiency and scalability — while falling behind in areas that catalyze transformation, such asenterprise architecture and technology sourcing.The chasm between the ambition ofthe private sector and the public sectoris widening with private companiesreally focused on using technology to tackle big problems while public sectortends to be focused on fulfilling basicexpectations while simultaneouslymanaging risk and protecting citizens.There’s a huge opportunity for publicsector to lean into what they are seeingon the private sector side in terms ofadoption, security, productivity andinnovation.”Leigh HarrisLead Partner, Federal Government KPMG in Canada AIpilotstoproduction business capabilities. However, our data suggests that many expect to achieve significant progress over the next year with 48 percentsaying they will be deploying AI use cases into production at scale within the next 12 months. Nearly eight-in-ten say they are embeddingAI agents into workflows, products, services and value streams. And 84 percent say they expect AI to shift from an efficiency enabler to astrategic innovation enabler within the next year. However, challenges scaling are increasingly evident in the data with 43 percent admittingthat, while their AI and automation strategy is funded and supported, they are hitting roadblocks with scaling up their initiatives.AI adoption today versus anticipated adoption in 12 monthsThe scaling of new and emergingtechnologies needs to be done at aplatform layer — across the entireorganization and across common types of government functions. That’sreally hard to do when responsibility,strategic priorities and funding isallocated within silos .”Dean GrandyGlobal Head of Government KPMG International Investmenttovalue reporting the highest levels of returns over the past 12 months. Those investing less than $10 million into digital technologies reported the lowest returns. Interestingly, this may relate to the types of projects they are investing in.Those investing into foundational platforms such as cloud infrastructure, ERP systems and CRM platforms report some of the highest value generation whereas those in