2025年政府科技成熟度指数：追踪全球公共部门数字化转型（英）2025

Tracking Public Sector GOVTECH MATURITYINDEX 2025 The GTMI 2025 Update catalogued under the © 2025 International Bank for Reconstruction and Development / The World Bank1818 H Street NW This work is a product of the staff of The World Bank with external contributions. The findings,interpretations, and conclusions expressed in this work do not necessarily reflect the views of The The World Bank does not guarantee the accuracy, completeness, or currency of the data includedin this work and does not assume responsibility for any errors, omissions, or discrepancies in theinformation, or liability with respect to the use of or failure to use the information, methods, processes,or conclusions set forth. The boundaries, colors, denominations, links/footnotes and other information Nothing herein shall constitute or be construed or considered to be a limitation upon or waiver of the Rights and Permissions The material in this work is subject to copyright. Because The World Bank encourages dissemination ofits knowledge, this work may be reproduced, in whole or in part, for noncommercial purposes as long Any queries on rights and licenses, including subsidiary rights, should be addressed to World BankPublications, The World Bank Group, 1818 H Street NW, Washington, DC 20433, USA; fax: 202-522- The GovTech Maturity Index (GTMI)1provides a snapshot of digital transformationin the public sector across 197 economies, identifying gaps that representopportunities for improvement. It captures the maturity of four critical GovTech 1.CoreGovernment Systems(17 key indicators)coverscritical dimensions for a whole-of-government approach,including government cloud, interoperability framework, 2.Online Public Service Delivery(9 key indicators) measuresthe maturity of online government portals, with a focus oncitizen centric service design, and universal accessibility, as 3.DigitalCitizen Engagement(6 key indicators)coversimportant aspects of public participation platforms, citizen 4.GovTech Enablers(16 key indicators) include dimensionssuch as strategy, institutions, laws and regulations, digitalskills, as well as innovation policies and programs to foster The GTMI is the simple average of the normalized scores of these four components.Based on the maturity of GovTech focus areas, economies are grouped into fourcategories.3The purpose of grouping is to illustrate the state of GovTech focus The GTMI is not a ranking but an overview that offers information on globalGovTech practices, serving as a reference to help design digital transformationinitiatives. To achieve this, the GTMI 2025 update utilizes two data sources:self-reported survey responses from 158 participating economies and publicly whilelow-income ones have regressed,andregional disparities persist as Europeand Central Asia, and North America lead in •GlobalGovTech progress since 2022 hasbeen positive but uneven:This period showsa widening digital divide marked by the growing limit transparency and accountability, but alsogovernment-citizencollaboration.However,there have been improvements in the adoption •CoreGovernment Systems Index(CGSI): Notable progress was achieved in adoptingGovernmentCloud,Enterprise Architecture,InteroperabilityFrameworks,and ServiceBus also known as Interoperability Platforms.Since GTMI 2022, between 16% and 20% of GovTech Enablers Index (GTEI):Significantprogresswas reported in the developmentofGovernmentStrategiesforDigitalTransformation, Public Sector Innovation, andDigital Skills, with 25% to 26% of countriesshowingimprovement compared to 2022 •Public Service Delivery Index (PSDI):Thepast three years have witnessed an increasein digital public service delivery as reflectedby the adoption in over 75% of economiesofTax Online Service Portals,E-Filing forTax/Customs,e-PaymentServices,and Reporting on GovTech Uptake and Usage: Overall, there has been a sustained increasein the development and implementation ofGovTechpolicies,systems,technologies, •DigitalCitizen Engagement Index(DCEI): CivicTechapproaches generally lag behindotherGovTech focus areas as challenges The results of GTMI 2025 show an upward trendwhen compared to the 2022 findings. Group Acomprises 41% of economies in 2025, up from from 23 to 21%, from 27 to 24%, and from 15 to14%, respectively. This suggests that the paceof GovTech transformation has been positive but A comparison between the GTMI 2022 and 2025results shows that 157 economies (80%) remainedin their 2022 GTMI group, while 29 economies that moved down one level, 5 are economies thatdid not participate in the online survey; therefore,this downward movement may be due to the lack Over the past three years, the difference in theaverage GTMI scores between groups A and Dincreased,from a difference of 0.677 in 2022 where progress occurred faster among those withalreadymore advanced levels of public sector intheir score.Upper-middle-income economiesmay be better positioned to achieve additio