2025年政府科技成熟度指数：追踪全球公共部门数字化转型（英）2025

GOVERNANCEGOVERNANCEGOVTECH MATURITYINDEX 2025Public Disclosure Authorized GOVERNANCETracking Public SectorDigital Transformation Worldwide GOVTECH MATURITYINDEX 2025 Tracking Public Sector DigitalTransformation Worldwide The GTMI 2025 Update catalogued under theWorld BankReproducible Research Repositoryis fully reproducible. © 2025 International Bank for Reconstruction and Development / The World Bank1818 H Street NWWashington DC 20433Telephone: 202-473-1000Internet:www.worldbank.org This work is a product of the staff of The World Bank with external contributions. The findings,interpretations, and conclusions expressed in this work do not necessarily reflect the views of TheWorld Bank, its Board of Executive Directors, or the governments they represent. The World Bank does not guarantee the accuracy, completeness, or currency of the data includedin this work and does not assume responsibility for any errors, omissions, or discrepancies in theinformation, or liability with respect to the use of or failure to use the information, methods, processes,or conclusions set forth. The boundaries, colors, denominations, links/footnotes and other informationshown in this work do not imply any judgment on the part of The World Bank concerning the legal statusof any territory or the endorsement or acceptance of such boundaries. The citation of works authoredby others does not mean the World Bank endorses the views expressed by those authors or the contentof their works. Nothing herein shall constitute or be construed or considered to be a limitation upon or waiver of theprivileges and immunities of The World Bank, all of which are specifically reserved. Rights and Permissions The material in this work is subject to copyright. Because The World Bank encourages dissemination ofits knowledge, this work may be reproduced, in whole or in part, for noncommercial purposes as longas full attribution to this work is given. Any queries on rights and licenses, including subsidiary rights, should be addressed to World BankPublications, The World Bank Group, 1818 H Street NW, Washington, DC 20433, USA; fax: 202-522-2625; e-mail:pubrights@worldbank.org. The GovTech Maturity Index (GTMI)1provides a snapshot of digital transformationin the public sector across 197 economies, identifying gaps that representopportunities for improvement. It captures the maturity of four critical GovTech2focus areas through 48 key indicators (see Annex Table 2) covering: 1.CoreGovernment Systems(17 key indicators)coverscritical dimensions for a whole-of-government approach,including government cloud, interoperability framework,and government platforms such as Financial ManagementInformationSystem,Human Resources ManagementInformation System or e-Procurement System. 2.Online Public Service Delivery(9 key indicators) measuresthe maturity of online government portals, with a focus oncitizen centric service design, and universal accessibility, aswell as the availability and use of digital identity systemswhen interacting with public administration services. 3.DigitalCitizen Engagement(6 key indicators)coversimportant aspects of public participation platforms, citizenfeedback and complaint handling mechanisms, as well asopen data, and open government portals. 4.GovTech Enablers(16 key indicators) include dimensionssuch as strategy, institutions, laws and regulations, digitalskills, as well as innovation policies and programs to fostera coherent and sustainable digital transformation of thepublic sector. The GTMI is the simple average of the normalized scores of these four components.Based on the maturity of GovTech focus areas, economies are grouped into fourcategories.3The purpose of grouping is to illustrate the state of GovTech focusareas globally, identify existing gaps (with respect to countries at the technologyfrontier) for possible improvements, and highlight good practices. The GTMI is not a ranking but an overview that offers information on globalGovTech practices, serving as a reference to help design digital transformationinitiatives. To achieve this, the GTMI 2025 update utilizes two data sources:self-reported survey responses from 158 participating economies and publiclyavailable data from 39 non-participating economies. This brief provides highlightsof GTMI 2025, and a full description of the GTMI methodology is presented in theGTMI 2022 report. KEY FINDINGS •GlobalGovTech progress since 2022 hasbeen positive but uneven:This period showsa widening digital divide marked by the growinggap between Group A and Group D; higher-income economies have generally advanced whilelow-income ones have regressed,andregional disparities persist as Europeand Central Asia, and North America lead inGovTech maturity, while Africa lags behind. limit transparency and accountability, but alsogovernment-citizencollaboration.However,there have been improvements in the adoptionof citizen feedback platforms, and results foropengovernment portals ar