旅游买家调查——旅游经理的角色

TRAVEL BUYER SURVEY: THE ROLE OFA TRAVEL MANAGER BY BCD TRAVEL RESEARCH & INTELLIGENCE November 2024 About the survey Respondent profileTravel teamsResponsibilities of a travel manager In this survey, we explored the profile and responsibilities oftravel managers, their interactions with company The findings are based on an online survey of 187 travelbuyers worldwide, conducted between Aug. 5 and Sept.11, Respondent profile Travel teams Reporting lineSize Reporting line Size of the travel team One-third of travel teams have between four and six membersglobally. A quarter operate with fewer than three teammembers, and a similar share have more than 10 persons. Most travel teams report to Procurement (39%) or Finance (19%).One-tenth report to Human Resources. External consultants Nearly half of travel managers use the assistance of external consultants. Stakeholder interaction Frequency Increase Travel teams engage most frequently with Finance and Procurement.Nearly half interact with these departments daily or weekly. Travel managers’ interaction with theSustainability and Finance teams has Cross-department project involvement Seven travel managers out of 10 participate in cross-department projects,working on finance, security, sustainability and other matters. Responsibilities of a travel manager Scope of responsibilitiesMain tasks Scope of responsibilities In addition to managing travel, most travel managers are responsible for travel sourcing. Half are involved in payment andexpense management and over 40% manage meetings and events. About a quarter handle procurement or management Challenges Tasks Their biggest challenges include meeting the needs ofstakeholders from various business units, keeping up with Travel managers dedicate most of their time to managingrelationships with their Travel Management Company (TMC), Change in responsibilities Change of scope Change of focus In recent years, the scope of travel managers’ responsibilities has Travel managers’ focus on cost management has increased more Value of travel program Most travel managers must prove the value of their travel program to the C-suite and other company stakeholders. Their top actionsinclude measuring savings, aligning the travel program with the company’s overall strategy and sharing key performance indicators Tools Budget While 40% have a dedicated budget for travel technology andservices, nearly half do not receive an assigned budget for these Nearly 60% of travel managers have the necessary toolsto effectively perform their roles. Information channels Primary sources of information for travel managers include newsletters, events, webinarsand the material received from their program managers. Satisfaction Job satisfactionDesired changes Job satisfaction Travel managers report their lowest satisfaction with career development opportunities, workload and compensation, withabout one in five feeling dissatisfied. Natalia TretyakevichSenior Manager, Research & IntelligenceSpain We have carefully researched and checked the information contained. However, we do not accept anyliability for any damage or loss as a result of the use of the information contained in this article.