2025年旅游、休闲与酒店业商业调研报告

Survey 2025 Created by Sponsored by Resilience noun [no plural] UKThe ability to be happy, successful, etc. againafter something difficult or bad has happened. Can we maintain this resilience? So, what else might be coming?Extended Producer Responsibility –where packaging is taxed at point ofmanufacture. And back in vogue arevisitor levies (don’t get me started!). Wesee these overseas, yes, but they have and left decisions later and later.For 2025, we face the challenges offree-flowing legislation and governmentpolicy that really isn’t helping our sector.Highly reliant on staff to generaterevenue, the four-fold impact of above-inflation National Living Wage, Minimum What makes the sector so appealing tovisitors, so that they come back time and Is the answer Resilience? Or should thatbe Resilient? Let’s not debate that, butthe meaning of resilience is:The abilityto be happy, successful, etc. again after I know many of the above impactbusinesses outside our sector, but it’soften mentioned that tourism justhappens. You can see from the survey whythis perception may exist. The sector – itseems – simply gets on with it, and whileclearly there are challenges, concernsand justifiable worries, there remains thatunderlying resilience; that “bounce-back-ability”; and a hard-core work ethic. All An alternative is;The ability of a substanceto return to its usual shape after being bent,stretched, or pressed.Right now you can UK Hospitality calculated that theaverage cost per full-time employeewill increase by £2,500 per annum, withincreases of 18% for employing thoseunder 18 and 16% for those aged 18 to20. The tipping legislation brought morered tape, and with the employee rights The East Anglia tourism, leisure andhospitality sector continues to operatein a period of instability and uncertainty Reflecting back to the pandemic years,there were some real challenges – talkwas about first hit; hardest hit; andlongest hit. The weather certainlyhelped, and the boosts that saved many– flexible furlough, grants and loans –shouldn’t be overlooked. But customer I’ve not mentioned Inheritance Tax,which will prevent many handing downtheir businesses; the reductions in relieffor Capital Gains when selling up; theabolition of the rules for FurnishedHoliday Letting (creating barriersfor new entrants and those looking Like many of our visitors, we could dowith a break, time to catch our breath,and hope that we might find out what Then came the cost of living crisis,the energy crisis, rising interest ratesand inflation. Certainly not normal. It,however, put pressure on the sector Chris Scargill Tourism, Leisure and Hospitality Partner, 2024 Turnover figures for businessesparticipating in the survey £750,001 - £2 million£1 - £50,000£750,001 - £2 million£1 - £50,000£100,001 - £250,000 £2 million plus£50,001 - £100,000£2 million plus£50,001 - £100,000£250,001 - £750,000 Size of businesses participating in thesurvey (employee numbers) Owner managed -no employees Micro (1-10)Medium (51-250) Concerns and challenges Profitability was still a majorfocus, prompting toughdecisions across the sector. Butthe most pressing concern wasthe state of the UK economyand inflation. Governmentattempts to plug the fiscal Wider geopolitical tensionsmade things worse, withregional conflicts, economicsanctions, trade wars, andglobal instability all having local The fear of tourists opting forcheaper holidays abroad hasgrown. A third of businessesreported this fear – a noticeable Tourism Surveyoverview 2025 Sustainable tourism continuesto be a talking point. Although62% of businesses said financialconstraints held them back,46% believed sustainabilityinfluenced customer choices, In our region, the tourism industry stands asa cornerstone of the local economy, woven Despite the many challenges itfaces, East Anglia remains a beloveddestination – its charm undiminished expecting profits to rise in 2025, 31%predicting a fall, and the remainder Behind the numbers is the everydaygraft of decision-makers andemployees doing their best to stayafloat. Reducing operating costsand driving efficiency were commongoals. Many scrutinised every expenseand process to get the best value for The year 2024 brought a mixed bagfor the businesses surveyed. Onthe positive side, 52% reported anincrease in turnover, while 34% saw adecline. As we entered 2025, a sense ofcautious optimism seemed to return,with 55% of businesses expectinggrowth and only 25% anticipating a Wellbeing Wellbeing came throughstrongly in the survey – notjust for staff, but also forvisitors and business owners.45% of businesses said they’d But concerns about business failure aregrowing. The proportion of businessesreporting this as a real fear rose from8% in 2022 to 19% in 2024. Long-term funding and succession planning For business owners, thepressure is very real. The longhours, the high standards, thefinancial risks – it all adds up.During busy periods, takinga break or sw