将人与工作联系起来：优化保加利亚国家就业局的流程和服务

Optimising Processes andServicesat Bulgaria’s National EmploymentAgency Connecting People with Jobs Optimising Processesand Services at Bulgaria’sNational Employment Agency This work is published under the responsibility of the Secretary-General of the OECD. The opinions expressed andarguments employed herein do not necessarily reflect the official views of the Member countries of the OECD. This document was produced with the financial assistance of the European Union. The views expressed herein can inno way be taken to reflect the official opinion of the European Union. This document, as well as any data and map included herein, are without prejudice to the status of or sovereignty overany territory, to the delimitation of international frontiers and boundaries and to the name of any territory, city or area. ISBN 978-92-64-81019-8 (print)ISBN 978-92-64-45660-0 (PDF)ISBN 978-92-64-61908-1 (HTML) Connecting People with JobsISSN 2616-4132 (print)ISSN 2616-4140 (online) Photo credits:Cover © antoniodiaz/Shutterstock.com. Corrigenda to OECD publications may be found at: https://www.oecd.org/en/publications/support/corrigenda.html.© OECD 2025 Attribution 4.0 International (CC BY 4.0) This work is made available under the Creative Commons Attribution 4.0 International licence. By using this work, you accept to be bound by the terms of this licence(https://creativecommons.org/licenses/by/4.0/).Attribution– you must cite the work.Translations– you must cite the original work, identify changes to the original and add the following text:In the event of any discrepancy between the original work and thetranslation, only the text of the original work should be considered valid.Adaptations– you must cite the original work and add the following text:This is an adaptation of an original work by the OECD. The opinions expressed and arguments employed inthis adaptation should not be reported as representing the official views of the OECD or of its Member countries.Third-party material– the licence does not apply to third-party material in the work. If using such material, you are responsible for obtaining permission from the third party and forany claims of infringement.You must not use the OECD logo, visual identity or cover image without express permission or suggest the OECD endorses your use of the work.Any dispute arising under this licence shall be settled by arbitration in accordance with the Permanent Court of Arbitration (PCA) Arbitration Rules 2012. The seat of arbitration shallbe Paris (France). The number of arbitrators shall be one. Foreword Giving people better opportunities to participate in the labour market is a key policy objective in all OECDand EUcountries. More and better employment increases disposable income, strengthens economicgrowth,addresses labour shortages and improves well-being. Well-tailored labour market and socialprotection policies are a key factor in promoting the creation of high-quality jobs and increasing activityrates. Such policies need to address pressing structural challenges, such as rapidpopulation ageing,labour shortages andevolving skill needs, driven by digitalisation and the green transition. They shouldalso foster social inclusion and mobilise all of society. Active labour market policies (ALMPs) and public employment services (PES) play a key role in helpingcountries address skills and labour shortages while promoting inclusive labour markets. PES are wellplaced to act as intermediaries between labour demand and supply and promote labour mobility byreaching out to jobseekers, people out of the labour market, workers and employers, co-operating withother actors in the PES ecosystem and providing timely, targeted and effective support to those in need.Megatrends such as ageing, globalisation, and the green and digital transitionshave brought fundamentalchanges to the role of ALMPs and PES in supporting the economy and promoting labour marketinclusiveness. PES are called to serve a more diverse set of clients, identify and anticipate skills shortagesand address the employability of jobseekers, and prevent unemployment. At the same time, tight budgetscall for effective and efficient use of resources and a strong accountability framework. To address thesechallenges, many countries are implementing or considering reforms of theirsystems of ALMPs and PES. The OECD is carrying out a set of reviews of labour market and social protection policies to encouragegreater labour market participation and promote better employment opportunities, with a special focus onthe most disadvantaged who face the greatest barriers to finding quality jobs. This includes a series ofcountry studies,Connecting People with Jobs, which provide an assessment of how well each country’sALMPs and PES help all groups to move into productive and rewarding jobs, and policy recommendationsfor improving their effectiveness. This report on Bulgaria is the nineteenth in that series. PES across the EU an