2025年未来工作调查报告：关于未来运营模式和工作方式的研究

A study on future operating models andways of working August 2025 Foreword Prashanth NandellaPresident, HYSEA The 2025 edition of theGCCX…Hyderabad Summitmarks a significant milestone in the evolution of Hyderabad’stechnology ecosystem. As the global influence of global capabilitycentres(GCCs) continues to expand, we believeHyderabad is uniquely positioned to lead, not just in scale but also in vision. From digital innovation and talent leadershipto AI integration and inclusive workplaces, the contours of the future of work are being shaped right here. HYSEA is proudto be at the heart of this transformation. This report, developed in collaboration with PwC India, offers a strategic lens on how GCCs are evolving, and what it willtake to lead in the next phase of global enterprise transformation. It brings together insights from some of India’s most forward-thinking GCCs, IT, andITeSorganisations, and providesmeaningful perspectives on how work, workplaces, and workforces are being reimagined. The findings go beyondobservation; they show what becomes possible when technology, talent, and leadership are aligned with purpose. We see this report not just as a study, but as a platform for shared learning and meaningful action. The themes explored–from agility and AI readiness to employee sentiment and HR capability–reflect the real-time decisions that leaders aremaking to stay competitive, resilient and relevant. As GCCs increase their global impact, insights like these will play a key role not only in shapingorganisationaloutcomes,but also in strengthening the wider ecosystem. We extend our sincere thanks to our memberorganisations, contributing leaders and knowledge partners for making thisinitiative possible. At HYSEA, our mission is to ‘Collaborate, Create andCatalyse’. We are confident that this effort will spark valuabledialogue, enable deeper benchmarking and foster impactful collaboration across the community. Message from PwC Dr.VishalliDongriePartner and Leader,Workforce ConsultingPwC India The future of work is not a distant ideal–it is being built now, in the choices and actions of HR and business leaders acrossevery industry. We are proud to have partnered with HYSEA and 3AI on this study, which brings together data, insight,and experience to understand how GCCs, IT, andITeSorganisationsin India are preparing for what’s next. Acrossboardrooms and delivery floors, people strategy is fast becoming business strategy–and howorganisationsrespond to thismoment will shape their relevance in the years ahead. This report sheds light on the key shifts defining that response–from evolving workforce models and GenAI adoption toemployee sentiment,organisationalagility and HR capability building. These themes reflect a real-time view of how HR isevolving, not only in function but also in impact. In the voices of HR leaders and practitioners, we see both conviction andchallenge: a willingness to lead change, but also a need for stronger enablers, deeper alignment, and more consistentexecution. What emerges is an optimistic picture oforganisationsthat are actively rewriting their own future. GCCs, in particular, areno longer just operational hubs–they are becomingcentresof innovation, leadership and talent transformation. Webelieve insights like these are vital to helpingorganisationsbenchmark their progress, pressure-test their assumptions, andmake informed, people-first decisions. We remain committed to enabling human-led, tech-powered transformation–and to supporting India’s GCC andtechnology ecosystem in becoming resilient, future-ready hubs of global excellence. Table of contents 1.About the Future of Work Survey 20252.Executive summary3.Theme 1: Technology and AI in HR4.Theme 2: Talent strategy and workforce models5.Theme 3:Employeeexperience, DEI and mental health6.Theme 4: L&D for future skills7.Theme 5: Organisational agility and transformation 01 About the Future of Work Survey 2025 Organisationsare under constant pressure to adapt–andto do so with clarity, confidence and speed. This pressureis shaping how companies compete, how they evolve andhow they lead in a time of accelerating change. 1. Technology and AI in the workplace Artificial intelligence (AI) and automation are no longer afuture-state conversation. Many teams are already testingor deploying generative AI (GenAI) and automation tools,especially in HR. But adoption isn’t just about access totechnology–it’s shaped by ethical governance, skills andhow well new tools integrate into daily work. This sectionlooks at where momentum is building and what’s holdingit back. To better understand how global capabilitycentres(GCCs)and IT/ITeSorganisationsare preparing for this shift,HYSEA, PwC India and 3AI partnered to launch the Futureof Work Survey 2025. Through this study, we set out tocollect real-world input from the ground–insights thatreflect the reality of decisions being made inside HR teamsand business units every day. 2.