行业数字化转型成熟度评估通用标准

T/CAICIXXXX—XXXX 行业数字化转型成熟度评估通用标准 Industry digital transformation maturity assessment standard （征求意见稿） 在提交反馈意见时，请将您知道的相关专利连同支持性文件一并附上。 中国通信企业协会发 布 目次 前言...........................................................................III1范围.................................................................................12规范性引用文件.......................................................................13术语和定义...........................................................................1商业训战.........................................................................1客户成长.........................................................................1数据战略.........................................................................1能力类...........................................................................14模型框架.............................................................................15模型综述.............................................................................2组织成熟度阶段...................................................................2能力评价指标体系.................................................................2能力发展等级.....................................................................5特征要求矩阵.....................................................................56产品发展能力类.......................................................................5产品创新.........................................................................5研发设计.........................................................................87生产运营能力类......................................................................10数字业务........................................................................10数字运营........................................................................12数字管控........................................................................14数字供应链......................................................................15数字安全........................................................................17绿色节能........................................................................188商业服务能力类......................................................................19商业模式........................................................................19营销与服务......................................................................20客户体验........................................................................23客户管理........................................................................249生态协同能力类......................................................................26生态体系........................................................................26产品生态........................................................................2710战略管控能力类.....................................................................29数字战略.......................................................................29资源保障.......................................................................32数字文化.......................................................................34 11组织管理能力类.....................................................................36组织机制.......................................................................36流程与治理.....................................................................38人才管理.......................................................................39财税与法务.....................................................................41综合行政.......................................................................4212数据治理能力类.....................................................................42数据战略.......................................................................42数据标准.......................................................................45数据架构.......................................................................46数据价值.......................................................................49数据保障.......................................................................5013技术基础能力类.....................................................................52数字技术.......................................................................52基础设施.......................................................................56组件服务.......................................................................58运营赋能.......................................................................60运维&安全......................................................................63技术管理.......................................................................6514能力评估方法.......................................................................66评估内容.......................................................................66评估流程.......................................................................67评分方法.......................................................................67组织成熟度阶段判定.............................................................68参考文献........................................................................69 前言 本文件按照GB/T 1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规定起草。 本文件由中国通信企业协会团体标准管理委员会提