政府服务创新报告

The content does not necessarily represent or reflect the view or approach of the United Arab EmiratesGovernment and/or that ofthe organizers of the Government Summit. CONTENT4EXECUTIVE SUMMARY8RANKING & SELECT PROGRAMS10ACKNOWLEDGEMENTS12REPORT PURPOSE, SCOPE AND METHODOLOGY16EDUCATION INNOVATION4270100 Benchmarking & AnalysisKey Benchmarking metricsInnovation Types & TrendsBenchmarking of countriesInnovative Government Education Programs:Select ProfilesHEALTH CARE INNOVATIONBenchmarking & AnalysisKey Benchmarking metricsInnovation Types & TrendsBenchmarking of countriesInnovative Government Health Programs:Select ProfilesSOCIAL SERVICES INNOVATIONBenchmarking & AnalysisKey Benchmarking metricsInnovation Types & TrendsBenchmarking of countriesInnovative Government Social Services Programs:Select ProfilesAPPENDIXMethodology – Sector & Country ScoringGovernment ResourcesResearch References Content 4Executive SummaryExecutive SummaryIn a time of unprecedented globalinterconnectivity, demographicshifts and socio-politicalmovements, governments areunder tremendous pressure toadapt to the changing needsof its populations in agile andefficient ways. Innovations thatdeliver new solutions to existingchallenges in a sustainablecommercial way were once thedomain of high-tech start-ups.Today, leading Governmentsare fast learning and adaptingpractices from the innovativeprivate sector experience tosolve the most challengingproblems of their citizens.ThisInnovation in Government Services – BenchmarkReportpresents a benchmarking of select standoutGovernments on their innovative services, key trendsand program profiles that are solving citizens’ needs innew ways with high impact.In order to focus on the Report’s purpose of highlightingand benchmarking standout innovative government servicesworldwide, the Report identified 8 leading Governmentsworldwide to conduct the analysis. Further, the Report haslimited its focus on select ‘sectors’ of Education, Health andSocial Services in order to deliver more qualitative insights.Singapore, Canada,andNorwaylead this select set of 8countries in their aggregate Innovation performance with highimpact. Within the three sectors of Health, Education, and So-cial Services, we do see that the ranking fluctuates.Australiawhich ranked fourth in aggregate performance, ranked lowestamong this set of peers in Education (ranked 8th.) Meanwhile,USAwhich is 8th/last among this set of peers, is ranked firstin education. MeanwhileSouth Koreais second in Educationsector, while being 7th in both Health and Social services. Thisvariation in performance by a Country perhaps shows littlecorrelation on the coordinated success and efforts betweenthese distinct sectors, although social services, education andhealth services are linked to certain extent.CountriesSingaporeCanadaNorwayAustraliaFinlandSouth KoreaNetherlandsUSA OVERALLHealthRankEdu-cationRankSocialServicesRank11522443323643815574672776658818 Innovation in Education ServicesIn the Education sector, the key innovation themeswe have seen emerge in Government services cov-er innovations that are technology driven, processdriven, as well as collaboration driven.InnovationHubs at Universitieshave been sprouting all overthe world getting university students and facultyengaged in tangible social impact. Not surprisingly,Singapore and the US lead the way in terms ofnumbers of universities with Centers that promoteSocial Innovation, followed by Canada.Educationas a source of revenueis driving Governmentslike Canada, Australia, Singapore, USA and the EUto support making their higher-learning programsglobally competitive. A lot of innovation in theeducation sector efficiency, economic model,distribution channels and communications isbeing led byICTtied Government initiatives. (Seeprofile: Leraar24 in Netherlands to improve theskills of the teacher and school administrators/staff.) Many innovative Government programsare focused on addressingequal access toopportunityacross income, race, and geographywithin the benchmark set of countries. Some ofthese programs include: Alabama ConnectingClassrooms, Educators, & Students (ACCESS), a USbased Program, and the Education PartnershipsProgram designed for the First Nations of Canada.Among the benchmark group,USAhas thehighest country Education score. The USA has thehighest number of top 500 universities with strongGovernment engagement in enabling this. There isstrong incorporation of technology in educationprograms including teacher training programs.Programs such as theAlabama Connecting Class-rooms,Educators, & Students Statewide (ACCESS)Distance Learning Program,are an example ofeffective programs created to improve both thequality of rural public schools in Alabama and theperformance of its students.A woman uses her mobile phone todownload books in a free mobile library incentral Kiev.REUTERS/Gleb Garanich Executive Summary Innovation in Health ServicesIn Government led Health initiatives, keyinnovatio