2017年第四届最佳移动政务服务奖报告

4th Edition BEST mGOVERNMENT SERVICE AWARD - 2017 ReportINDEX07INTRODUCTION08AWARDBACKGROUND10AWARDCATEGORIES12ASSESSMENTCRITERIA14M-GOVERNMENT AWARDS| HIGHLIGHTS17AWARDSTATISTICS18HEALTH SECTOR26EDUCATIONSECTOR 34ENVIRONMENTSECTOR42SOCIAL AFFAIRSSECTOR50SAFETY & SECURITYSECTOR58TOURISMSECTOR66ECONOMY & COMMERCESECTOR74TRANSPORTATION &INFRASTRUCTURE SECTOR82ONE STOP APP 5 4th Edition BEST mGOVERNMENT SERVICE AWARD - 2017 ReportINTRODUCTIONThe “Best m-Government Service Award” is an annual award under the directives of His Highness Sheikh Mohammedbin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai. The award comes in linewith HisHighness’s Smart Government vision of making government always available and accessible to the public whilemotivating all governments to provide their own innovative, smart solutions.As the mGov award seeks to bring topnotch technology to all governments, the award’s fourth edition will have only one winner per category globally.The ‘Best m-Government Service Award’ is under an overarching accolade named “World GovTechioneers Race”designed to motivate government entities to promote creative smart government initiatives and acknowledgegovernment technology pioneers for providing global solutions to global challenges. 7 4th Edition BEST mGOVERNMENT SERVICE AWARD - 2017 Report8AWARD BACKGROUNDThe UAE government launches the fourth cycle of mGov award with its 9 categories. This year the award has onlyone award globally per category. The award aims to motivate government entities worldwide to provide innovativesolutions using the mobile as a platform. The awards strive to achieve the following objectives:• Improve adoption of new innovative mobile based technologies that contribute to the development of governmentservices globally.• Develop a spirit of creativity and innovation in global government institutions to develop mobile services thatfacilitate customer services delivery.• Raise the competitive spirit between international governmental bodies and institutions to achieve serviceexcellence. 4th Edition BEST mGOVERNMENT SERVICE AWARD - 2017 ReportAWARD CATEGORIESThe best mGov service award in its 4th edition consists of the following 9 categories:Health SectorEducation SectorEnvironment SectorSocial Affairs SectorSafety & Security SectorTourism SectorEconomy & Commerce SectorTransportation & Infrastructure SectorOne Stop App 4th Edition BEST mGOVERNMENT SERVICE AWARD - 2017 Report10AWARD CATEGORIES1.HEALTH SECTORThis award recognizes innovations in all aspects of healthcare from prevention to diagnosis, treatments andhealth system services. This can include access to healthcare as well as remote diagnosis solutions, chronic diseasemanagement & healthcare monitoring as well as treatment compliance, lifestyle and health coaching.2.EDUCATION SECTORThis award recognizes innovations that provide unique opportunities for academic institutions, teachers andstudents and even businesses to develop and deliver educational services as well as to manage education servicesand education institutions more effectively and efficiently. It will also recognize innovations in engaging studentsand parents related services and initiatives as well as support services that affect students and/or parents, etc.3.ENVIRONMENT SECTORThis category focuses on significant and innovative environmentally friendly solutions that highlight the role ofeco-friendly government services. This could focus on environmentally friendly lifestyle, improved energy efficiency,reduced carbon footprint and air-pollution, reduced water and electricity consumption, recycling, bio diversity andconservation. Moreover it could focus on bridging the gap between society and the environment.4.SOCIAL AFFAIRS SECTORThis award recognizes mobile innovations of government entities in various topics that focus on services, humandevelopment, individual’s prosperity and culture. In addition, this sector covers smart solutions that preservenational identity, social cohesion and family cohesion including community development, youth, women, theelderly, sports, and religion as well as social assistance, welfare, etc.5.SAFETY & SECURITY SECTORThis award recognizes mobile innovations of government entities in various topics that focus on services related toreliability of police services, immigration services, traffic, security, identity, judicial system efficiency etc. 4th Edition BEST mGOVERNMENT SERVICE AWARD - 2017 Report6.TOURISM SECTORThis award recognizes award innovations of government entities in the areas of tourism development, travel andhospitality, culture and arts, recreation and sight-seeing, shopping, etc.7.ECONOMY & COMMERCE SECTORThis award recognizes mobile innovations of government entities in economic development and improvement ofgovernment procedures around business activities from starting a business, obtaining permits/licenses, hiring anddealing with employees (labor), business operation, busine