最佳移动政务服务奖

Best m-Government Service Award2WORLD GOVERNMENTSUMMITThe World Government Summit is a global platformdedicated to shaping the future of governmentworldwide. Each year, the Summit sets the agenda forthe next generation of governments with a focus on howthey can harness innovation and technology to solveuniversal challenges facing humanity.The World Government Summit is a knowledgeexchange center at the intersection of government,futurism, technology, and innovation. It functions asa thought leadership platform and networking hubfor policymakers, experts and pioneers in humandevelopment.The Summit is a gateway to the future as it functionsas the stage for analysis of future trends, concerns,and opportunities facing humanity. It is also an arenato showcase innovations, best practice, and smartsolutions to inspire creativity to tackle these futurechallenges TOPICSINTRODUCTIONAWARD BACKGROUNDAWARD CATEGORIESELIGIBILITY CRITERIAASSESSMENT CRITERIAAWARD HIGHLIGHTSNOMINATED APPLICATIONSDATA DRIVENEMERGING TECHNOLOGYPUBLIC EMPOWERMENTGAMIFICATIONINNOVATIVE SERVICESPUBLIC PRIVATE PARTNERSHIPACCESSIBLE GOVERNMENT 8101214161820212836445260665 Best m-Government Service Award6INTRODUCTIONThe “Best m-Government ServiceAward” is an annual globalaward under the directives of HisHighness Sheikh Mohammedbin Rashid Al Maktoum, UAE VicePresident, Prime Minister andRuler of Dubai. The award comesin line with His Highness’ SmartGovernment vision of makinggovernments always availableand accessible to the publicwhile motivating all governmentsto provide their own innovative,smart solutions. It will alsoensure around the clock accessto government services whichare easily accessible, efficientand transparent, in order to meetpublic needs and exceed theirexpectations.ﺟﺎﺋﺰة ﺗﻜﻨﻮﻟﻮﺟﻴﺎ اﻟﺤﻜﻮﻣﺎتG O V T E C H P R I Z E This year, the award 6th editionwill consider mobile apps acrossseven categories, seeking tobring top-notch technology to allgovernments whose objectives, iffulfilled, will enable governmentsto provide improved, smarter,and more integrated services andallow citizens to lead lifestylesthat are more comfortable.The ‘Best m-Government ServiceAward’ is running under anoverarching accolade named“GovTech Prize”, an annual globalaward designed to motivate worldgovernment entities, startupsand students to promote creativesmart government initiatives& partnerships and createinnovative technological solutionsthat contribute to solving commonglobal challenge. The award ceremony will be heldduring the World GovernmentSummit, a global platformdedicated to shaping the futureof government worldwide.Each year, the Summit sets theagenda for the next generationof governments with a focus onhow they can harness innovationand technology to solve universalchallenges facing humanity.7 The award achieved a great success over the previous 5 editions and has seen thequality of submissions improve tremendously. Now, in its 6th edition, the award hascontinued to evolve and raise its bar as part of the United Arab Emirates’ continuousefforts to improve mobile government services, and as part of the nation’s globalmission to improve the lives of citizens across the world.The UAE government launches its 6th edition of the ’Best m-Government ServiceAward’ with 7 new categories. Similar to last year’s award, the award this year willonly have one winner globally per category.The award aims to motivate government entities worldwide to provide innovativesolutions using the mobile as a platform. The awards strive to achieve the followingobjectives:•Improve adoption of new innovative mobile based technologies that contribute tothe development of government services globally.•Raise the competitive spirit between international governmental bodies andinstitutionsto achieve service excellence.•Develop a spirit of creativity and innovation in global government institutions todevelop mobile services that facilitate customer services delivery.AWARDBACKGROUND 9 10Best m-Government Service AwardData DrivenThis category covers mobile apps thatleverage Big Data and advanced dataanalysis (government and user data)to enhance public services and citizenexperience. This may include appsthat manipulate any form of data (e.g.open data, big data, crowd-sourceddata, historical or real time data) andapply advanced analytical methods andtechniques (e.g. predictive analyticsand/or user behavior analytics) todeliver insight-based and tailored publicservices to citizens.Emerging TechnologyThis category covers mobile apps thatprimarily adopt and apply advanceddisruptive technologies to deliverpublic services to citizens. Such appsare based on a clear application of anyone or more of (and not limited to)Artificial Intelligence, Virtual Reality,Internet of Things, Blockchain, AdvancedBiometrics (e.g. Facial Recognition, VoiceRecognition) and/or others to provide aservice with high levels of efficiency.AWARD CATEGORIESThis year, the categories have been revamped from the 5th Edit