政府的数据基础：从AI野心到行动

Datafoundationsforgovernment FromAIambitiontoexecution #GetTheFutureYouWant Tableofcontents 06 Executivesummary 18 PublicsectororganizationshavehighAIambitions 12 AIisalreadytransforminggovernment 30 ThepublicsectorstillneedstobuildthedatafoundationstoharnessAI 48 Recommendations:HowcanpublicsectororganizationsbridgethegapbetweenAIambitionsandcurrentdatareadiness? 64 Researchmethodology 63 Conclusion 69 Appendix Thankyoutothepublicsectorleaderswhocontributedtheirperspectivestothisstudy RuthDelCampo GeneralDirectorofData,MinistryforDigitalTransformationandPublicService,Spain Dr.MarkusRichter StateSecretaryattheFederalMinistryforDigitalAffairsandStateModernization(BMDS),Germany BintouBoïté CIOatCNAM(CaisseNationaledel'AssuranceMaladie),theFrenchNationalHealthInsuranceFund AbhijitGupta ChiefTechnologyOfficer,EnvironmentProtectionAuthorityVictoria(EPA),Australia MatthewLyon ChiefAnalyst(DeputyDirectorofDataScience,AnalysisandEconomics),UKCabinetOffice GurpreetMuctor ChiefDataandTechnologyOfficer, WestminsterCityCouncil,UK GwennaelleCostaLeVaillantDirectorofDigital,Innovation,andSmartRegion,RegionÎle-de-France HenrikHannedahl SectionManageratArbetsförmedlingen,theSwedishPublicEmploymentService Whoshouldreadthisreportandwhy? Thisreportisdesignedforleadersofgovernmentorganizationsinministriesandvariouslinesofbusiness(LOBs).ThereportfocusesonhowdataandAIareinstrumentalindrivingpublicsectorinitiatives,providingpublicsectordecision-makerswithacomprehensiveunderstandingofthecurrentstateofdataandAIreadiness. ThereportwillalsobeofinteresttoChiefDataOfficers(CDOs)andChiefAIOfficers(CAIOs),outliningclearstepstobridgethegapbetweenthepublicsector’sAIambitionsanditscurrentcapacity.Additionally,CIOswillfindvalueinthisreportinitsexaminationoftheroleofdataplatformsandITinfrastructureindrivingAIreadiness. Executivesummary Historically,thepublicsectorhasbeenslowtoadoptnewtechnologies.Butthisischanging.In2025,governmentsaroundtheworldaredrivingchangesinthepublicsectorinpursuitofgreaterefficiency.TheyseedataandAIaskey enablersofthisgoal.Asmanyas71%citeefficiencyandcost savingsastheirprincipalincentivesforusingdata. However,thepublicsector’sfocusondataandAIisnotsolelydrivenbyefficiencyconcerns;theaimisalsotoopenupopportunities.GovernmentsareincreasinglyrecognizingthepotentialofAItodelivercitizen-centricservices,driveeconomicgrowth,andfosterinnovation.ThisisreflectedintheAIactionplansbeingdevelopedbyvariouscountries.1 ButtoachievemeaningfulresultsfromAI,itisessentialtomanagedataeffectively.ToassesswhetherpublicsectororganizationshavethedatafoundationsrequiredtoharnessAIeffectively,wesurveyedexecutivesfrom350publicsectororganizationsglobally,withtworespondentsfromeachorganization–onefromtheIT/datafunctionandonefrom alineofbusiness(LOB).Thesurveyincludedgovernmentagenciesatnational,state,local,andinternationallevels, coveringpublicadministration,taxandcustoms,welfare, defense,security,andhealthcare. AIisalreadytransforminggovernment OurresearchrevealsastronginterestinAIamongpublicsectororganizations.AIenhancesdecision-making,operationalefficiency,andservicedelivery.Themajority(64%)ofpublicsectororganizationsarealreadyexploring 64% ofpublicsectororganizationsarealreadyexploringoractivelyworkingonGenAIinitiatives. oractivelyworkingonGenerativeAI(GenAI)initiatives.Thisproportionisevenhigherinthedefense(82%),healthcare(75%)andsecurity(70%)segmentsofthepublicsector. Executivesummary NationalagenciesleadthewayinGenAIadoption,with76%exploringorimplementingGenAI,whileregionalagenciesfollowat59%,andlocalagenciesat52%,indicatingthatbudgetaryconstraintsmaybehinderingsmalleragenciesfromadoptingGenAI.However,only21%ofpublicsectororganizationshavemovedtopilotsoractualdeploymentofGenAI.Datasecurityandtrustissuesaretheprimarybarriers,stemmingfromtheneedtoprotectsensitivecitizendataandensuretheaccuracyandfairnessofAIsystems. Further,ourresearchhighlightsstronginterestinagenticAIwithinthepublicsector,with90%oforganizationsplanningtoexplore,pilotorimplementagenticAIwithinthenext2–3years,with39%focusingonfeasibility,45%exploringpilotprogramsand6%planningtoscale.This isespeciallynoteworthygiventhatagenticAIisanascenttechnology.Itunderscoresthepublicsector'swillingnesstoadoptnewtechnologiestodriveprogressandimproveservices,aswellasitsbeliefinthetransformativepotential ofagenticAI.Byautomatingroutinetasks,agenticAIfreesuphumanresourcestofocusonmorecomplexissues,therebyimprovingefficiencyandservicedelivery.Itcanbeparticularlyvaluableforhandlinglargevolumesofcitizenqueriesandcasework.However,thesuccessofagentic AIdependsonmanyfactorsincludingthematurityofanorganization’sdatamanagementandwell-definedguardrailstoensuretrusteddecisionsandactions. 90% ofpublicsectororganizationsareplanningtoexplore,pilotorimplementagenticAIwithinthenext2–3years. ThepublicsectorstillneedstobuildthedatafoundationstoharnessAI Executivesummary ToharnessAI'stransformativepower,governmentsneedstrongdatafoundations.Thisincludesensuringdataavailability,accessibility,quality