2023 年专业服务成熟 ™ 基准

The PS Maturity Model™ is a strategic planning and management framework developed by Service Performance Insight (SPI) in 2007. It is now the industry-leading performance improvement tool used by over 35,000 service and project-oriented organizations to chart their course to service excellence. The core tenet of the model is that PSOs achieve success through the optimization of five Service Performance Pillars™: Leadership, Client Relationships, Talent, Service Execution, and Finance and Operations. For more information on SPI, visit their website at www.spiresearch.com. The information contained in this publication has been obtained from sources believed to be reliable but is not guaranteed by SPI Research. All forecasts, analyses, recommendations, etc. should be considered and relied on as such.