2022 专业服务成熟度 ™ 基准

Service Performance Insight (SPI) is a global research, consulting and training organization that helps professional service organizations (PSOs) improve productivity and profit. SPI developed the PS Maturity Model™ in 2007, which is now the industry-leading performance improvement tool used by over 35,000 service and project-oriented organizations. The model is based on five Service Performance Pillars™: Leadership, Client Relationships, Talent, Service Execution, and Finance and Operations. SPI provides an informed and actionable third-party perspective through market research and reporting, and brings years of technology service leadership and experience to every consulting project. SPI Research helps clients improve performance by objectively assessing strengths and weaknesses, and offers configurable programs to accelerate behavioral change and improve bottom line results. Feedback can be sent to david.hofferberth@spiresearch.com or jeanne.urich@spiresearch.com.