Hireology+AHLA：了解酒店餐饮求职者的优先事项

Embrace Technology and Flexibilityto Hire Qualified Employees forHotel Food and Beverage Services Introduction As has been the case for the past several years, the job market continues to see ongoing shiftsand disruption. Many businesses in the tech sector have continued to reduce or restructure theirworkforces as a result of over-hiring and inflation. Businesses across industries are alsoincreasingly adopting artificial intelligence (AI). While many fear AI will lead to job loss, the latesttechnology also presents opportunities to drive efficiencies and create more jobs for workerswith technical skills. The broader job market is showing signs of softening and coming into a closer power balancebetween job seekers and employers. However, hiring remains difficult for hotels and restaurants,with 91% of respondents in our Future of Hospitality Hiring 2024 report agreeing that hiring issomewhat or extremely challenging. Additionally, research from the National RestaurantAssociation shows that 45% of restaurant operators need more employees to meet customerdemand. If you’re looking to hire employees in your hotel restaurant or food and beverage operations,understanding job seeker perspectives and preferences is critical to standing out from otheremployers and building the best team. We recently conducted a survey of hotel food andbeverage job seekers to understand what they're looking for during the application processand in their next role. This report uncovers key insights among this group of job seekers, along with best practicesto help you quickly fill roles, drive employee engagement, improve guest and customersatisfaction, and maximize revenue in your hotel food and beverage operations. Hotel food and beveragejob seekers are selective1. Even when actively seeking their next opportunity, hotel food and beverage job seekers don’t settle for justany role or company. What are hotel food and beverage job seekers looking for in their next job opportunity? When asked aboutthe most important factors when searching for a job, salary is the most important by far (40%), scheduleflexibility is second (14%), and career growth opportunities are third (13%). While pay is a top factor for accepting one job over another, if presented with multiple offers that both meetpay range expectations, hotel food and beverage job seekers are motivated to accept offers that includeschedule flexibility, career growth opportunities, fulfilling and enjoyable work, a good culture/workingconditions, and an easy commute, among other benefits. Salary is the most important byfar (40%), schedule flexibility issecond (14%), and career growthopportunities are third (13%). If presented with two job offers that bothmeet your pay range needs, which of thefollowing benefits would motivate you tochoose the lower paying option? A positive finding for hotel food and beverageoperators is that when asked what type of workenvironment they prefer for food and beveragejobs, hotel restaurants ranked first with 28%,followed by independent restaurants at 22%,and catering/event services at 13%.Younger generations are slightly more likely to want to work at hotel restaurants than the overallaverage, with 30% of Generation Z and 30% ofMillennials preferring to work at hotel restaurants.This is another positive sign, as Generation Z andMillennials make up the majority of the workforce. Survey respondents also shared the factors that have driven them away from applying to food and beveragejobs in a hotel. Top reasons include lower salary compared to other food and beverage jobs (45%), limitedcareer growth opportunities (30%), less flexible working hours(28%), poor work life balance (23%) andunsatisfactory employee benefits (22%) Another factor that can help you attract food and beverage job seekers at your hotel is being inclusive towardbilingual workers. Nearly one-third (32%) of respondents would be more likely to apply to a role that statestheir supervisor is bilingual and 31% said having a supervisor who is bilingual would be beneficial. What are the main reasons you chose notto apply for an F&B job in a hotel? Advice for hotel food and beverage operators Review and update your employee benefits Pay may be a top factor when searching for a new job but most of today’s job seekers expect comprehensivebenefits that go beyond pay and health insurance. Review your existing employee benefits and comparethem against other employers to ensure the benefits you have to offer employees are competitive. Alsosurvey existing employees to better understand which benefits they’re most interested in. Based on the survey results, to attract selective hotel food and beverage job seekers, include benefits such asfulfilling work, a good culture and working conditions, career growth opportunities, and schedule flexibility. Once you update your benefits, highlight what you have to offer in your job descriptions and on your careersite so job seekers can see your la