共享服务的10位高管讨论当前的优先事项、挑战和下一步行动

Executives ofExecutives ofShared ServicesShared Serviceson...on... Current Priorities, ChallengesCurrent Priorities, Challenges& What's Next& What's Next Learn About Steve’s Upcoming Keynote Session at SSOW! Steve BandrowczakCEOXerox (Continued) ... It's also business transformation –changing the way people do their jobs and theway clients interact with us. Q: If you had a blank check to invest in yourSSO/GBSO, what would you spend the money onand why? Q: What do you see as the biggest challengefacing shared services executives today and why? A: I would invest in driving technologydevelopment and creating seamless, end-to-endconsumer and partner experiences through next-generation technologies. By investing in cutting-edge innovations such as AI, machine learning,and automation, we can streamline processes,enhance efficiency, and deliver personalizedinteractions. This approach ensures that everytouchpoint, from product discovery to post-salesupport, is intuitive and frictionless, meeting theevolving needs of our clients and partners. A:The biggest challenge shared servicesexecutives face today is ensuring they accesshigh-quality, unbiased data. Data serves as thebackbone of AI and emerging technologies, yetmany organizations grapple with incomplete orsiloed data that hinders their ability to innovate.To harness the power of AI and emergingtechnologies effectively, organizations need astrategic approach to managing and optimizingtheir data. Teams everywhere are being asked todo more with less, often with limited guidance onintegrating these innovations into existing stacks.At Xerox, we see this as an opportunity to helpclients address these challenges by deliveringmore agile, data-driven, and efficient solutions. Q: What advice would you give a person startingtheir shared services career today? What are thekeys to a fulfilling career in this industry? A: For anyone starting a career in sharedservices, my biggest piece of advice would be toapproach every day as an opportunity to learn.Shared services are a unique field that touchesmultiple functions—from finance and HR to ITand customer service—so the more curious andopen you are to understanding different parts ofthe business, the more valuable you’ll become. Q: What do you see as the biggest opportunitiesfor shared services within the enterprise and why? A: For Xerox, shared services hold an enormousopportunity to lead digital transformation acrossthe enterprise while aligning with the demands ofmodern work environments. Additionally, byleveraging automation and analytics, we canstreamline processes in HR, finance, andcustomer service, reinforcing shared services asa strategic pillar within the company. Here are some key tips to building a fulfillingcareer in shared services: Embrace Technology: The industry is movingrapidly toward automation, AI and data-drivendecision-making. Being comfortable withtechnology and being eager to leverage it willset you apart.Develop a Client-Centric Mindset: Whetheryou’re serving internal teams or externalclients, think of yourself as a partner andproblem solver. In shared services,... Leveraging AI in shared services also provides ahuge opportunity for enterprises – for example, atXerox, we’ve been implementing AI to automateroutine tasks, increase the use of remote sensingand monitoring, and reduce reliance on complexsupply chains to help clients optimize businessprocedures. It's not just digital transformation; (Continued) ... A big part of your value comes from making others’ work easier and more efficient.Taking the time to understand their needs and aiming to exceed expectations will not only buildstrong relationships but also make your work more rewarding.Focus on Continuous Improvement: Being proactive in suggesting improvements or new solutions willhelp you grow and gain recognition as someone who adds real value.Network and Build Relationships: Shared services span multiple departments, so take advantage ofthe opportunity to network and build strong relationships across the organization.Stay Adaptable and Open to Change: The field of shared services is constantly evolving, and flexibilityis crucial. As companies embrace new technology and adapt to changing business needs, being opento change will allow you to stay ahead and maintain a fulfilling career in a dynamic environment.Drive to an Outcome: Ensure your work has an operational impact on the P&L, and that you’re doingmeaningful work that supports business growth. If you ever wonder, why you’re doing something –ask. Q: What are you looking forward to most when heading to SSOW in Orlando? What value does SSOWbring to the community? A: I’m excited to learn from SSOW’s latest survey on trends, challenges and areas where sharedservices add value. Furthermore, SSOW offers real-world strategies and ideas to implement emergingtechnologies and drive innovation. It’s also a great opportunity to build lasting relationships with peers,leaders and new ta