PLT-03858, Rev. D.2December 2025 Copyright © 2018 - 2025 HID Global Corporation/ASSA ABLOY AB. All rights reserved. This document may not be reproduced, disseminated or republished in any form without the prior written permission ofHID Global Corporation. Trademarks HID GLOBAL, HID, the HID Brick logo, the Chain Design, HID Mobile Access, HID Origo, HID Reader Manager, HIDSigno, HID Vento, iCLASS, iCLASS SE, multiCLASS, multiCLASS SE, Secure Identity Object, HID Elite, HID Linq Cloud,and Seos are trademarks or registered trademarks of HID Global, ASSA ABLOY AB, or its affiliate(s) in the US and othercountries and may not be used without permission. All other trademarks, service marks, and product or service namesare trademarks or registered trademarks of their respective owners. MIFARE, MIFARE Classic, MIFARE DESFire, and MIFARE DESFire EV1 are registered trademarks of NXP B.V. and areused under license. Contacts For technical support, please visit:https://support.hidglobal.com. What's new Introduction 1.1 Document purpose71.2 Intended audience71.3 HID Reader Manager solution overview71.3.1 Mobile Access setup81.3.2 Automated onboarding81.4 Reader and Mobile device compatibility91.4.1 Readers91.4.2 Embedded readers91.4.3 Mobile devices9 2.1 Overview112.2 Download and install the HID Reader Manager app112.3 Register a new account within the app122.4 Log into HID Reader Manager142.4.1 Password reset142.4.2 Home screen layout152.5 Authorization Keys in HID Reader Manager162.5.1 Display authorized keys182.6 HID Reader Manager app settings192.6.1 About HID Reader Manager192.6.2 My Account202.6.3 Administration Keys212.6.4 NFC Options21 3.1 Overview233.2 Connect to a reader233.2.1 Disable legacy credentials263.3 Reader inspection report273.4 Firmware upgrade293.4.1 Re-install firmware303.4.2 Firmware upgrade using NFC313.5 Apply Reader Configuration ID323.6 View detailed reader configuration343.6.1 Credential details353.6.2 Reader Settings363.6.3 Save as template383.6.4 Apply selected items38 3.7 Apply a template configuration393.8 Change BLE reader name413.9 Change reader name42 HID Reader templates434.1 Overview444.2 Create a new template444.3 Credential Details configuration for Signo readers474.3.1 Credential configuration474.4 Credential configuration for SE readers494.4.1 Credential configuration494.5 Authorization Keys514.6 Reader Settings configuration534.6.1 ISO14443A UID Output Format534.6.2 EM Proximity Output544.6.3 CHUID Formats554.6.4 Bluetooth Modes, Ranges & Power564.6.5 Communication Protocol584.6.6 Audio & Visual594.6.7 Optional Settings604.6.8 Keypad Settings614.7 Wallet configuration624.7.1 Apple Wallet configuration624.7.2 Google Wallet configuration664.8 Manage templates694.8.1 Save a new template694.8.2 Display template details704.8.3 Delete a template704.8.4 Shared templates71 5.1 HID Reader Manager App messages745.1.1 Error and warning messages745.1.2 Information messages765.1.3 Validation messages765.2 Contact HID Support775.2.1 Additional information77 Reader upgrade78 A.1 Supported firmware versions for upgrade79A.1.1 HID iCLASS/multiCLASS SE readers79 A.1.2 HID iCLASS SE Express readers79A.1.3 HID Signo readers80A.2 HID iCLASS SE reader upgrade81A.2.1 HID iCLASS SE Bluetooth & OSDP upgrade kits81A.2.2 HID iCLASS SE/multiCLASS SE Bluetooth & OSDP upgrade kit instructions82A.2.3 Configure reader in HID Reader Manager84 B.1 Mobile Access readers88B.1.1 HID® Signo™88B.1.2 HID® Vento™88B.1.3 HID® iCLASS/multiCLASS88B.2 Physically inspect reader89B.3 Check the product labeling90B.3.1 HID Signo readers90B.3.2 HID Vento reader90B.3.3 iCLASS SE readers91B.3.4 Mobile-Capable readers91B.3.5 Mobile-Enabled and Mobile-Ready readers91B.4 Check the reader firmware version with HID Reader Manager92Glossary93 Section01Introduction 1.1 Document purpose This document provides an overview of the HID® Reader Manager™ solution and provides information for Technicians tomanage supported HID Mobile Access® readers using the HID Reader Manager app on Android compatible devices. 1.2 Intended audience This document is intended for Reader Manager Technicians performing the following tasks: lCreate and manage reader configuration templates.lLocate, inspect, configure, and upgrade supported HID Mobile Access readers.lUpgrade supported Mobile-Capable HID iCLASS SE™/multiCLASS SE® readers with Bluetooth Low Energy modules. 1.3 HID Reader Manager solution overview The HID Reader Manager solution streamlines management of readers in the field. HID Reader Manager Technicianscan easily adjust certain configuration settings, upgrade firmware, inspect connected reader status, and extendfunctionality on supported HID Mobile Access readers. The main components of the HID Reader Manager solution are: lHID Reader Manager service:All organizational accounts setup on the HID® Origo™ Management Portal haveaccess to the HID Reader Manager service by default. The service facilitates Reader Technicians