新的搬迁旅行流程提高了制药公司的流动性

New relocation travel process improves globalmobility for pharma companyBCD Travel solves confused booking process with hub system for relocation travel there was no clear global directivefor managing relocations. The global system to book relocation travelfor employees. BCD created four more positive traveler experiences,faster email response times, smoother transitions, reducedadministrative burden and improvedoverall efficiency. Cost savings,compliance and duty of care are mobility process was convolutedbecause relocation travel wasbooked in the U.S. or Switzerland,while assignments and housing werehandled in the host regions.regional hubs in EMEA, APAC, Chinaand the U.S. Relocation travel is nowbooked in the host region where alsothe supporting relocation agency isbased. much improved. Annual revenue:US$70 billion BCD Travel has been managing business travel and global mobility travel for a leading global pharmaceuticalcompany in 60+ countries for over 10 years. Travel bookings related to global mobility were managed by BCD inSwitzerland and the U.S.Global mobility travel is complex; it refers to the movement of employees across international borders for variousreasons such as work assignment and repatriation, education, tourism, or migration. BCD has expertise in •Pre assignment trip to new location•Final assignment trip to new location•Family joining after assignment start•Compassionate leaves•Family leaving before assignment end•Repatriation trip after assignment end•Foreign local hires•Domestic moves Challenge•Dependent leaves•Home leaves•Extended business trips•Commuter travel Employees traveling for international assignments were confused because there was no clear global directive formanaging movements. The global mobility process was convoluted because relocation travel was managed byBCD in the U.S. or Switzerland, while other relocation aspects (such as housing, moving services, or passport andvisa requirements) were handled in the host regions by the client’s local human resource departments or third-partysuppliers. The time difference between the regions didn’t make it any easier.BCD often received relocation travel requests with incomplete information, such as missing names or relationshipof family members, eligible travel class type, or pet details like name, breed and size. This necessitated numerousfollow-up emails to capture the necessary details for completing the booking. “Baggage and pets can sometimes be a fun challenge when bookingrelocation travel. One time, we had to book a trip for an assignee with a dog and lots of suitcases. As she didn’t want her dog to fly incargo, she trained her dog to become a certified service animal,so the dog could fly together with her in the cabin.”Manjana VollmerOperations Supervisor at BCD Travel Approach To simplify the complexity and improve the traveler experience, BCD and the client jointly agreed to alter the processand devise a hub system to book relocation travel for employees, their family and pets in the region of relocationdestination.Using the vast experience of the Basel and U.S. teams, BCD set up four regional dedicated agent hubs: a Basel site forrelocation travel to Europe; one in Singapore for relocation travel to APAC (except China); one in Shanghai for relocationtravel to China and Hong Kong; and a virtual hub in the U.S. for relocation travel to North and Latin America. Relocation travel is now booked in the host region where also the supporting relocation agency is located, so there’s no timedifference and email response times are faster. BCD introduced an international assignment booking form for all relocation travel requests. This ensures the required information is accurate and eliminates the unnecessary follow-ups formissing details. The relocation agency sends BCD the international assignment booking formwith employee information (including accompanying family and pets) and eligibility, based on the client’s travel policy for global mobility. If the booking form is complete, BCD provides anoffer with travel options to the agency and employee. Once relocation details are approved,BCD makes the final booking. ResultsBCD and the relocation company are working hand in hand with short and effective communication. The reorganized and redefined process forglobal mobility has led to faster email response times, more positive travelerexperiences, smoother transitions, reduced administrative burden, and greateroverall efficiency. Cost savings, compliance and duty of care are much improved. Moving to a different country can be stressful and take a serioustoll on people. We truly appreciate working with a partner like BCDwho simplifies the complexity of relocation travel and provides our © 2024 BCD Travel N.V. All rights reserved.