您的浏览器禁用了JavaScript(一种计算机语言,用以实现您与网页的交互),请解除该禁用,或者联系我们。 [奥美]:健康对话已走出诊室 - 发现报告

健康对话已走出诊室

2026-05-05 奥美 华仔
报告封面

Health ConversationsHave Left the Exam Room Health now lives in the spaces where people scroll, search, share, andsupport one another. Where creators, communities, and experts are allinteracting; not in isolation, but together.This is where trust is built, diagnoses are uncovered, and decisions aremade through collective discovery and education. Culture Drives Attentionon Social Media,Not Information And this is where we’re seeing health brands struggle.Not because the information isn’t valuable—but because it’s oftennot designed to reflect today’s consumption preferences.And we know people don’t engage on social because a topic isimportant. They engage because it feels relevant to their lives. The Traditional HealthMarketing PlaybookIs No Match for aComplicated New Reality MISINFORMATION SPREADSFASTER THAN FACTS PEOPLE TRUST CREATORVOICES OVER INSTITUTIONS Wellness influencers have gainedmassive followings sharinginformation that sounds factual, butis based on dubious evidence ormisinterpretations of scientificresearch Gen Z increasingly trusts AI answers,social media influencers and peerexperiences found in forums overadvice from their physicians YOUR COMPETITION ISN’TJUST OTHER PHARMABRANDS SKEPTICISMIS NOW THE DEFAULT It’s the unregulated wellness industry,“crunchymomfluencers,” and health-adjacent consumer brands that havemodernized their marketingapproaches Post-pandemic distrust + wellnessmovements have led the masses toquestion conventional medicine Breakthrough HealthCommunicationsLive at the Intersectionof Credibility, Culture,and Experience Health education has moved beyond top-down delivery.It’s now experienced, interpreted, and challenged through onlinecommunities.Healthfluenceis the model where: •Brand and clinical expertise is translated through trusted voices•Creators contextualize information in ways that feel relevant and real•Lived experiences make health understandable, relatable, andactionable The2026Shifts Influence IsConcentrating inSmaller Spaces TheMost Influential HealthConversationsHappen in SmallerRooms When the system fails to listen, communities step in.Brands that show up here with education and supportearn trust. Condition-specific social communities Creator comment sections Peer-to-peer spaces 48%of social media users 44%of people think 77%of those users do read comments tolearn what others thinkabout a company that a brand’s commentsare more persuasivethan what it says in itsadvertising materials so on TikTok Fit Matters More than Fame One of the biggest misconceptions isthat scale equals impact—but realinfluence requires voices who belong inthe conversation.Reach doesn’t equal relevance,especially in health. Choose partners with an authenticconnection to the conditionPrioritize credibility signalsDesign for emotional safety Credentials Are NoLonger Enough toEstablish Credibility TheHCPInfluencerEconomy The most successful HCP influencers haven’t growntheir platforms due to credentials—they’ve learnedhow to speak the language of the feed and moveat the pace of culture. Authenticity overproduction Participating in culture Fighting misinformationwith personality Entertainment +education Health Is Not a Campaign,It’s a Continuum—and theBrands That Matter MostShow Up Consistently Health isn’t only experienced in moments.Diagnosis journeys are long and nonlinear, andtrust can only build through familiarity.Brands that only show up in the spikes fail to Campaigns Create Spikes;People Live in Between build real community relationships.Meet people in the conversations they’realready having–not just timed to the medicalcongress or disease awareness day calendar. Hi-Fi Builds Brands,but Lo-Fi Builds Trust There is still a place for high-production value content—but relying on this content alone cankeep brands feeling disconnected from audiences. Balancing hi-fi with lo-fi, user-generated-style approaches feels closer to real life and fosters trust. HI-FI(Campaign Moments) OGILVY •Polished, cinematic•High-impact storytelling•Awareness + brand building LO-FI(Everyday Presence) •Raw, conversational•Always-on•Drives trust + engagement Build Relationships,Not Transactions The true return on investment of influencermarketing isn’t built in bursts. It’s built throughrelationships, over time. Invest in long-term partnerships with creatorswho show up consistently in your audience’sfeed and have a genuine connection with yourbrand. This leads to real brand relationships,better content, and increased perceivedauthenticity for audiences rather than workingwith a partner for a one-off social post. Content Is Collaborative,Approached as a Two-WayConversation, Fueled byReal Patient Needs FromDeliveredTo Co-Created The audience doesn’t just receivecontent, they shape it, whichchanges what brands need to do—and content isn’t finished onceit’s posted. The most effectiveprograms are built to address realpatient needs and evolve basedon engagement s