新城悦服务2024年度报告

ANNUAL REPORT年 度 報 告2024 CONTENTS Awards and Honors2 Corporate Profile4 Corporate Information6 Financial Summary9 Chairman’s Statement12 Management Discussion and Analysis16 Directors and Senior Management31 Report of the Directors37 Corporate Governance Report82 Independent Auditor’s Report107 Consolidated Statement of Comprehensive Income116 Consolidated Statement of Financial Position118 Consolidated Statement of Changes in Equity120 Consolidated Statement of Cash Flows122 Notes to the Consolidated Financial Statements124 AWARDS AND HONORS 20242024 Leading Property Management Companies inEastern China in terms of Competitiveness 2024 China Top 9 Property Service Companies withService Capability 20242024 China Sample Benchmark Property ManagementCompanies in terms of Smart Service The 9th Zhitong Finance Most Valuable Listed PropertyManagement Companies AWARDS AND HONORS 2024TOP1002024 Top 100 China Leading Property ManagementCompanies in terms of Brand Value 2024—2024 Top 10 China Distinctive Listed Property ManagementCompanies — Catering Service 2024 China Leading Property Management Companies inCatering Service 2024 China Leading Property Management Companies inSocial Responsibility Contribution 2024 Excellent Brand of Catering Service CORPORATE PROFILE 悅28201034202411APP S - EnjoySer vice Group Co.,Limited(the“Company”or“We”,togetherwith its subsidiaries,the“Group”)is a rapidly growingproviderof property management services in China.We have beenproviding property management services in China for more than 28years.According to China Index Academy(the“CIA”)statistics,foryears in a row, we are among the top property services enterprisesof a growing nature in China. In addition, according to the list of top100Chinese property management services enterprises announcedby the CIA, our ranking moved up from the 34th in 2010 to 11th in2024. We provide extensive property management services and value-added services for property developers as well as residents and tenantsfrom the communities managed by us. We have also developed a one-stop information services platform called Orange APP. Our residentsandcustomers can enjoy the ser vices we provide through theirmobile devices. Based on our excellent services and enhanced marketreputation, we have built a property management brand emphasizingquality and customers. OUR BUSINESS MODEL 202412 31 For the year ended 31 December 2024 (the “Reporting Period”), ourrevenue has been primarily derived from two business lines — propertymanagementservices and value-added services.Our value-addedservices cover two business categories comprising community-relatedvalue-added services and developer-related value-added services. CORPORATE PROFILE PROPERTY MANAGEMENT SERVICES We provide an extensive range of property management services toresidents and tenants, including property and facilities maintenance,securityservices,cleaning services,gardening services,public areasrepairand maintenance and other property management relatedservices. We manage diverse property portfolios, including residentialandnon-residential properties,from office buildings,multi-purposecomplexes and factories to parks and industrial zones. The majority ofour revenue during the reporting period came from providing propertymanagement services. VALUE-ADDED SERVICES Our value-added services encompass two types of services: community-relatedvalue -added ser vices and developer-related value -addedservices. Community-relatedvalue-added services:We provide value-addedservices to residents and customers,including publicresourcesmanagement ser vices,communit y engineeringservices, extensive decoration services, catering services, facilityandequipment management and various other home livingservices. Developer-relatedvalue-added services:We provide relevantservices to developers during the property development process.We mainly provide four types of services related to propertydevelopers, namely on-site sale assistance services, consultingser vices,house inspection ser vices and smar t communityservices. CORPORATE INFORMATION 202412 31 As at 31 December 2024, the Corporate Information are as follows: BOARD OF DIRECTORS 20259 30* Executive Directors Mr. Qi Xiaoming(Chairman)Ms. Wu QianqianMr. Yang Bo(removed on 30 September 2025*) ^^^ Non-executive Directors Mr. Wang Xiaosong^Mr. Lv Xiaoping^Mr. Lu Zhongming^ Independent Non-executive Directors Ms. Zhang YanMr. Zhu WeiMr. Xu Xinmin JOINT COMPANY SECRETARIES 202411 7202411 7 Mr. Chen Peng(Appointed on 7 November 2024)Mr. You Jianfeng(Resigned on 7 November 2024)Ms. Ng Sau Mei AUDIT COMMITTEE ^ Ms. Zhang Yan(Chairperson)Mr. Lu Zhongming^Mr. Zhu Wei REMUNERATION COMMITTEE Mr. Zhu Wei(Chairman)Mr. Xu XinminMr. Qi Xiaoming NOMINATION COMMITTEE ^ Mr. Xu Xinmin(Chairman)Ms. Zhang YanMr. Lv Xiaoping^ 2025930—— (c) Mr. Yang was removed as an executive Director and the chief operating officer of the Company with e