企业人工智能现状：未被开发的优势

January 2026 Table of contents Introduction03 Tapping into AI’s full potential30 Close the gap between access and activation30Unlock human advantage31Build governance before scale32Address sovereign AI requirements33Build a “living” technology & data infrastructure34Pursue strategic reinvention35 Key findings08 Worker access and pilot expansion08AI transformation impacts10AI fluency and work redesign12Sovereign AI15Agentic AI17Physical AI22AI preparedness28 Acknowledgements36 About the Deloitte AI Institute39 Methodology40 Introduction This year’s State of AI in the Enterprise reportcaptures this pivotal moment. On the one hand,we see clear acceleration from organizations:with wider workforce access to AI tools, earlyproductivity gains, and growing confidence inAI’s potential. On the other hand, we see a gapbetween experimentation and true enterprisetransformation. Many organizations are primarilyusing AI to drive efficiency, while a smaller groupare pulling ahead by beginning to reimaginebusiness models, offerings, roles, and ways ofworking. Leading organizations are rethinkinghow work gets done, how teams are structured,and how human and machine capabilities cancomplement one another in everyday operations. Throughout history, some of our greatest leapsforward have come when human ingenuitycombines with transformative technology. Eachera’s boldest breakthroughs—from harnessingsteam to building the internet—began whenpeople leveraged new tools to amplify theirpotential. Artificial intelligence (AI) is the latestchapter in this story. It has already transformedthe way we work and create, yet we have barelyscratched the surface of what’s possible whenhuman expertise and AI capabilities unite. worlds, making safety and human oversightcritical. These trends signal a future that is evenmore transformative, demanding organizationalstrategies that align technological scale withhuman guidance and intent. Now is the time to be visionary—reshapingorganizational structures, roles, and workflows inways that may not have been possible before. Wehope that the insights in this report inspire leadersto take practical steps forward, while alwayskeeping people, purpose, and trust at the center. Business leaders today face an unprecedentedchallenge: moving beyond pilots to trulyintegrating AI into the heart of their organizations.It requires a deliberate shift in which people seta vision and make responsible choices, and AIprovides the insights, speed, and scale to deliveragainst that ambition. That means redesigningcore processes and operating models withAI, ensuring that human strengths—such asjudgment, creativity, empathy, and relationship-building—are elevated, not automated. Together, we have the opportunity and theresponsibility to fundamentally rethink howhumans and AI work together to transform thefuture of work and create long-term value. Key trends are also reshaping the future ofAI: Sovereign AI is redefining technologicalautonomy for nations and organizations alike,impacting trust and competitiveness; Agentic AIis enabling autonomous reasoning and action,raising new governance and control challenges;Physical AI is merging the digital and material Overview Organizations today stand at the untappededge of AI’s potential. Ongoing developmentsin agentic, physical, and sovereign AI presentnew challenges and opportunities. Momentumis building, yet the greatest gains still lie aheadas organizations translate early progress intoscalable impact. As AI expands beyond the digitalcore, success will ultimately hinge on a company’sability to move from ambition to activation—turning experiments and potential into real-worldbusiness value at scale. Key findings AI is moving from the pilotand experimentation phase toenterprise scaling as workeraccess to AI expands AI transformation revealsproductivity for most,business reimaginationfor a few AI is already boosting productivity and efficiency;just a subset are using it to rewrite the business.Today, 34% of companies are starting to use AIto deeply transform their businesses, 30% areredesigning key processes around AI and theremaining 37% are only using AI at a surface levelwith little or no change to underlying businessprocesses.*While each are capturing productivityand efficiency gains, just the first group aretruly reimagining their businesses rather thanoptimizing what already exists. Surveyed companies have broadened workeraccess to AI by 50% in just one year—growingfrom fewer than 40% to around 60% of workersnow equipped with sanctioned AI tools. Whileonly 25% of respondents said their organizationhas moved 40% or more of their AI experimentsinto production to date, 54% expect to reach thatlevel in the next three to six months. Deloitte’s latestState of AI in the Enterprisesurveycaptured insights from more than 3,200 businessand IT leaders around the world with directinvolvement in their companies’ AI initiatives.This report explores the survey insigh